---
title: Test and improve answers
description: Check answers before customers use the widget.
---

Use the preview on the `Widget` page to try customer questions. Preview messages do not create inbox conversations.

## Test an answer

1. Open `Widget` in Rinhelp.
2. Ask a question in the preview on the right.
3. Check the answer for accuracy.
4. Open its source link and confirm the page supports the answer.

Also ask a question your pages do not cover. Rinhelp should say it cannot answer instead of guessing.

## Fix a missing or outdated answer

Update the relevant page on your website, then [add the website again in Sources](/docs/knowledge-base/add-your-site#update-an-answer). Wait for the pages to be ready and repeat the question.

Changing the greeting or widget color does not change the information Rinhelp uses for answers.

## Test chat on your website

After [installing the widget](/docs/chat-widget/installation), open your site in a private browser window and repeat the question.

To test a reply from your team, ask for a person, select `Talk to a human` when offered, and submit the requested email and note. Find the `Waiting` chat in [Inbox](/docs/shared-inbox/quick-tour) and send a reply.