---
title: Send replies from your domain
description: Add two domain records so Rinhelp can send email from your team address.
sidebar:
  order: 2
---

Rinhelp sends shared-inbox replies from your team address, such as `help@yourdomain.com`. Before it can send, add two records to your domain settings. These records show email providers that Rinhelp has permission to use your address. Rinhelp labels them `DKIM` and `Return path`.

## Before you begin

You need access to your domain settings. Your provider may call this area `DNS`. If someone else manages your domain, send them the record type, host, and value shown in Rinhelp.

If email has not been added to the workspace yet:

1. Open `Settings`, then `Email`.
2. Enter the address your team uses for customer email.
3. Select `Continue`.

## Add the domain records

1. Open the `Sending setup` tab.
2. Find the `DKIM` record. Copy its `Type`, `Host`, and `Value` into a new record at your DNS provider.
3. Find the `Return path` record. Copy its `Type`, `Host`, and `Value` into another new record.
4. Save both records.

Use the record type shown in Rinhelp. Copy each host and value exactly. Some DNS providers add your domain to the host automatically, so check that the saved host does not contain the domain twice.

## Verify the sending domain

1. Return to the `Sending setup` tab.
2. Select `Verify DNS`.
3. Check that both `DKIM` and `Return path` show `Verified`.

Rinhelp cannot send email from your team address until both records show `Verified`. Domain changes can take time to appear. If either record remains `Pending`, compare its saved type, host, and value with Rinhelp, wait a little longer, then select `Verify DNS` again.

Next, [set up incoming email](/docs/email/receive) so customer replies reach the shared inbox.