---
title: Customer conversations
description: Find chats that need your team and review refund requests.
---

Open `Inbox` to help customers who have asked for a person and submitted their contact details. Pending Shopify refund requests appear here too.

[Learn how to reply and close a chat](/docs/shared-inbox/quick-tour), or [review a refund request](/docs/integrations/shopify#handle-a-refund).