# Move from Crisp to Rinhelp

Crisp conversations, customer profiles and published “Knowledge Base” articles move through Crisp’s official MCP or its REST API, and shortcuts arrive from a CSV you export. Plan around Crisp’s daily API quota: it has no published number, and a long history may need more than one day.

| Conversations | Time to read them |
| --- | --- |
| 1,000 | no per-minute limit to time it by |
| 10,000 | no per-minute limit to time it by |

Limit used: no per-minute number (daily quota per integration, number not published), about 2 per conversation. Rinhelp takes up to 3,000 conversations a minute. Importing is free: it never emails your customers, never runs Rin and never counts toward a plan.

Export your shortcuts as a CSV in the Crisp app, and make a token that can only read for the AI agent. If the move hits the daily quota, request an increase on the Crisp Marketplace.

## Prompt for a chat app

Connect Crisp’s official MCP with a read-only token and follow https://rinhelp.com/migrate/crisp.md to bring my “Knowledge Base” articles and recent conversations into Rinhelp. I’ll upload my shortcuts CSV for the saved replies. Don’t use any Crisp tool that sends messages, edits people or deletes articles.

## Prompt for a coding agent

Use https://rinhelp.com/migrate/crisp.md to copy my full Crisp history with the REST API and the plugin token I give you. Page conversations 50 at a time, then page each thread’s messages backwards by timestamp, because Crisp returns only the latest batch. When the daily quota runs out, save your place and carry on the next day.

## Words

| Their word | Rinhelp |
| --- | --- |
| Contacts | Customer |
| Operators | Teammate |
| Knowledge Base | Help center |
| Knowledge Base article | Article |
| Shortcuts | Saved reply |

## What stays behind

- Chatbot scenarios
- Triggers
- Analytics
- Chatbox settings

## Facts

- Crisp has an official MCP server that lists your recent conversations, your CRM profiles and your published “Knowledge Base” articles. Vendor page: https://docs.crisp.chat/guides/mcp-server/available-tools/ (checked 2026-10-31)
- The Crisp MCP can also send messages, edit profiles and delete “Knowledge Base” articles, so give it a token that can only read. Vendor page: https://docs.crisp.chat/guides/mcp-server/available-tools/ (checked 2026-10-31)
- Which Crisp MCP tools work depends on the token’s permissions and the features your Crisp workspace has. Vendor page: https://docs.crisp.chat/guides/mcp-server/available-tools/ (checked 2026-10-31)
- Crisp limits each integration with a request quota that resets daily, and publishes no number for it. Vendor page: https://docs.crisp.chat/guides/rest-api/rate-limits/ (checked 2026-10-31)
- When an integration hits Crisp’s quota, it stops until you request a daily quota increase on the Marketplace. Vendor page: https://docs.crisp.chat/guides/rest-api/rate-limits/ (checked 2026-10-31)
- The Crisp REST API pages conversations 20 to 50 at a time, 20 by default. Vendor page: https://docs.crisp.chat/references/rest-api/v1/ (checked 2026-10-31)
- Crisp returns only the last batch of messages in a long conversation, so the AI agent pages back by timestamp to get the whole thread. Vendor page: https://docs.crisp.chat/references/rest-api/v1/ (checked 2026-10-31)
- Crisp’s whole-conversation export is a transcript emailed one conversation at a time, not a bulk export. Vendor page: https://docs.crisp.chat/references/rest-api/v1/ (checked 2026-10-31)
- Crisp shortcuts can be exported and imported as a CSV file. Vendor page: https://help.crisp.chat/en/article/moving-from-zendesk-13w918w/ (checked 2026-10-31)

## Steps

Import source: `crisp`

Connect Rinhelp's MCP server, https://mcp.rinhelp.com/mcp, then follow https://mcp.rinhelp.com/migrate.md step by step with the facts above.

1. [Connect your AI agent](https://docs.rinhelp.com/articles/98a0def1-a07d-4c34-9f19-4d168626b40c-connect-your-ai-agent)
2. [Move to Rinhelp with your AI agent](https://docs.rinhelp.com/articles/5a2a3f45-4e61-4daf-8d23-570a8bfc24a1-move-to-rinhelp-with-your-ai-agent)
3. [Import your help center articles](https://docs.rinhelp.com/articles/a79b3172-a803-44a2-9236-0ab73d56b051-import-your-help-center-articles)
4. [Keep your old help center links working](https://docs.rinhelp.com/articles/ba9cf0f3-9740-4c90-9ca5-7a9a0ef0b450-keep-your-old-help-center-links-working)
5. [Import saved replies](https://docs.rinhelp.com/articles/5d8f8400-2a36-4974-a646-c9f04a41361d-import-saved-replies)
6. [Import past conversations](https://docs.rinhelp.com/articles/7e85f2b0-336d-4774-850a-826951d9585c-import-past-conversations)
7. [Switch your support email to Rinhelp](https://docs.rinhelp.com/articles/44c7935d-ccee-409b-83ac-fa4e5f762eb0-switch-your-support-email-to-rinhelp)
8. [Replace your chat widget](https://docs.rinhelp.com/articles/031f9d71-579b-4229-8f50-3eee8e31c277-replace-your-chat-widget)

## Questions

### Can I move from Crisp without a coding tool?

Yes. Crisp’s official MCP lets Claude or ChatGPT read your conversations and published “Knowledge Base” articles, as long as the token you give it can only read.

### Why did my Crisp move stop partway?

Crisp gives each integration a daily request quota. Once it runs out, wait for the daily reset or request a quota increase on the Crisp Marketplace, and the AI agent picks up where it left off.

### How do my Crisp shortcuts come across?

Export them as a CSV in Crisp and hand the file to the AI agent. Each shortcut becomes a shared saved reply in plain text.

By Wilbert Liu, founder of Rinhelp. Page: https://rinhelp.com/migrate/crisp