# Move from Freshdesk to Rinhelp

Freshdesk tickets, replies, private notes, canned responses and solution articles move to Rinhelp. Freshdesk’s ticket list only looks back 30 days and stops at 30,000 tickets, so your AI agent filters by updated_since and works in date slices.

| Conversations | Time to read them |
| --- | --- |
| 1,000 | about 3 minutes |
| 10,000 | about 25 minutes |

Limit used: 400 requests a minute (Pro plan, whole account), about 1 per conversation. Rinhelp takes up to 3,000 conversations a minute. Importing is free: it never emails your customers, never runs Rin and never counts toward a plan.

A Freshdesk admin hands their API key to your AI agent, and the import sees only what that key can see. The official MCP server also needs a Growth, Pro or Enterprise plan.

## Measured

| Site | Articles | Sections | Time | Conversations | Messages |
| --- | --- | --- | --- | --- | --- |
| support.freshdesk.com | 1,304 | 17 | 16 minutes, then 4 to publish | 62 | 202 |

Measured on 2026-10-29 with Claude Code over MCP: https://github.com/wilbertliu/rinhelp/issues/648

## Prompt for a chat app

On Freshdesk Growth, Pro or Enterprise, connect the Freshdesk MCP server next to Rinhelp and follow https://rinhelp.com/migrate/freshdesk.md. Start with my solution articles and canned responses, then bring over recent tickets with their replies and private notes.

## Prompt for a coding agent

Use my Freshdesk API key and https://rinhelp.com/migrate/freshdesk.md to move every ticket into Rinhelp. List tickets with updated_since in date slices so neither the 30-day default nor the 300-page cap hides any. Fetch each ticket’s conversations on their own, 100 per page, since an embedded ticket shows only ten replies.

## Words

| Their word | Rinhelp |
| --- | --- |
| Ticket | Conversation |
| Reply | Message |
| Private note | Note |
| Contact | Customer |
| Agent | Teammate |
| Solution category and folder | Section |
| Solution article | Article |
| Canned response | Saved reply |

## What stays behind

- Automation rules
- SLA policies
- Dispatch rules
- Reports

## Facts

- Freshdesk’s ticket list returns only the last 30 days unless you add the updated_since filter. Vendor page: https://developers.freshdesk.com/api/#list_all_tickets (checked 2026-10-31)
- The ticket list stops at 300 pages, or 30,000 tickets, so a bigger account has to be sliced by date. Vendor page: https://developers.freshdesk.com/api/#list_all_tickets (checked 2026-10-31)
- A ticket fetched with its conversations shows only the first ten replies, and that embed costs two calls instead of one. Vendor page: https://developers.freshdesk.com/api/#conversations (checked 2026-10-31)
- Freshdesk pages hold 30 items by default and 100 at most. Vendor page: https://developers.freshdesk.com/api/#conversations (checked 2026-10-31)
- The limit is per minute for the whole Freshdesk account, and failed requests count against it too. Vendor page: https://developers.freshdesk.com/api/#ratelimit (checked 2026-10-31)
- The rate-limit page has three tables: Growth, Pro and Enterprise get 100, 400 and 700 a minute, while the older Blossom to Forest plans are listed both per minute and per hour, so check which plan you’re on. Vendor page: https://developers.freshdesk.com/api/#ratelimit (checked 2026-10-31)
- Each conversation entry has its own attachments list and a private flag that marks internal notes. Vendor page: https://developers.freshdesk.com/api/#list_all_ticket_conversations (checked 2026-10-31)
- Canned responses are read over the API one folder at a time. Vendor page: https://developers.freshdesk.com/api/#canned_responses (checked 2026-10-31)
- Freshdesk’s official MCP server covers tickets, conversations, people and the knowledge base on Growth, Pro and Enterprise, with the API key’s permissions. Vendor page: https://support.freshdesk.com/support/solutions/articles/50000014411 (checked 2026-10-31)

## Steps

Import source: `freshdesk`

Connect Rinhelp's MCP server, https://mcp.rinhelp.com/mcp, then follow https://mcp.rinhelp.com/migrate.md step by step with the facts above.

1. [Connect your AI agent](https://docs.rinhelp.com/articles/98a0def1-a07d-4c34-9f19-4d168626b40c-connect-your-ai-agent)
2. [Move to Rinhelp with your AI agent](https://docs.rinhelp.com/articles/5a2a3f45-4e61-4daf-8d23-570a8bfc24a1-move-to-rinhelp-with-your-ai-agent)
3. [Import your help center articles](https://docs.rinhelp.com/articles/a79b3172-a803-44a2-9236-0ab73d56b051-import-your-help-center-articles)
4. [Keep your old help center links working](https://docs.rinhelp.com/articles/ba9cf0f3-9740-4c90-9ca5-7a9a0ef0b450-keep-your-old-help-center-links-working)
5. [Import saved replies](https://docs.rinhelp.com/articles/5d8f8400-2a36-4974-a646-c9f04a41361d-import-saved-replies)
6. [Import past conversations](https://docs.rinhelp.com/articles/7e85f2b0-336d-4774-850a-826951d9585c-import-past-conversations)
7. [Switch your support email to Rinhelp](https://docs.rinhelp.com/articles/44c7935d-ccee-409b-83ac-fa4e5f762eb0-switch-your-support-email-to-rinhelp)
8. [Replace your chat widget](https://docs.rinhelp.com/articles/031f9d71-579b-4229-8f50-3eee8e31c277-replace-your-chat-widget)

## Questions

### Why does my AI agent only see a month of Freshdesk tickets?

Freshdesk’s ticket list defaults to the last 30 days. Adding the updated_since filter opens up the older ones.

### We have more than 30,000 tickets. Will they all move?

Yes. Freshdesk stops each list at 300 pages, so your AI agent pulls tickets in date slices that each stay under that cap.

### Which Freshdesk limit applies to me?

It depends on your plan. Growth, Pro and Enterprise get 100, 400 and 700 calls a minute for the whole account, failed calls included. Freshdesk lists the older Blossom to Forest plans both per minute and per hour, so check which one you’re on.

By Wilbert Liu, founder of Rinhelp. Page: https://rinhelp.com/migrate/freshdesk