# Move from Front to Rinhelp

Front conversations, messages, internal comments, message templates and tags move to Rinhelp. Front has no export you can run yourself, and its API starts at 50 requests a minute, so the full move goes at your plan’s pace.

| Conversations | Time to read them |
| --- | --- |
| 1,000 | about 20 minutes |
| 10,000 | about 3 hours |

Limit used: 100 requests a minute (Professional plan), about 2 per conversation. Rinhelp takes up to 3,000 conversations a minute. Importing is free: it never emails your customers, never runs Rin and never counts toward a plan.

For the MCP server, someone in Front creates an OAuth client ID and secret, since Front doesn’t support dynamic client registration. If you want a file instead, only Front’s Support team can make that export.

## Measured

| Site | Articles | Sections | Time | Conversations | Messages |
| --- | --- | --- | --- | --- | --- |
| help.front.com | 829 | 5 | 23 minutes, then 1 to publish | 64 | 207 |

Measured on 2026-10-29 with Claude Code over MCP: https://github.com/wilbertliu/rinhelp/issues/648

## Prompt for a chat app

Connect Front’s MCP server at https://mcp.frontapp.com/mcp with read-only access, then follow https://rinhelp.com/migrate/front.md. Search my message templates and save each one in Rinhelp, and copy articles from my public Front knowledge base.

## Prompt for a coding agent

Move every Front conversation into Rinhelp using https://rinhelp.com/migrate/front.md and Front API credentials with the message_templates:read permission. Each conversation needs one call for messages and one for comments. The list can’t filter by date, so walk it newest first by page token and stay under my plan’s limit.

## Words

| Their word | Rinhelp |
| --- | --- |
| Conversation | Conversation |
| Message | Message |
| Comment | Note |
| Contact | Customer |
| Message template | Saved reply |
| Tag | Tag |
| Knowledge base | Help center |

## What stays behind

- Rules
- Inbox and channel settings
- Analytics
- Shifts and SLAs

## Facts

- Front’s API allows 50 requests a minute on Starter, 100 on Professional and 200 on Enterprise. Vendor page: https://dev.frontapp.com/docs/rate-limiting (checked 2026-10-31)
- Conversations are listed newest first, 100 per page at most, with a page token. Vendor page: https://dev.frontapp.com/reference/list-conversations (checked 2026-10-31)
- The conversation list has no date filter, only a sort order, so you can’t pull just a time range. Vendor page: https://dev.frontapp.com/reference/list-conversations (checked 2026-10-31)
- Messages come per conversation, newest first, 100 per page at most, each with its attached files. Vendor page: https://dev.frontapp.com/reference/list-conversation-messages (checked 2026-10-31)
- Internal comments sit behind a separate call from messages. Vendor page: https://dev.frontapp.com/reference/list-conversation-comments (checked 2026-10-31)
- Front has no in-app export: you ask its Support team, who only promise to acknowledge the request within 72 hours. Vendor page: https://help.front.com/en/articles/2225 (checked 2026-10-31)
- That support export leaves out templates and tags and covers shared inboxes only. Vendor page: https://help.front.com/en/articles/2225 (checked 2026-10-31)
- Message templates can be listed with the message_templates:read permission. Vendor page: https://dev.frontapp.com/reference/list-message-templates (checked 2026-10-31)
- The API lists knowledge bases, but documents no calls for their articles or categories. Vendor page: https://dev.frontapp.com/reference/list-knowledge-bases (checked 2026-10-31)
- Front’s official MCP server searches conversations, people and message templates, and can be given read-only access. Vendor page: https://dev.frontapp.com/docs/mcp-server (checked 2026-10-31)

## Steps

Import source: `front`

Connect Rinhelp's MCP server, https://mcp.rinhelp.com/mcp, then follow https://mcp.rinhelp.com/migrate.md step by step with the facts above.

1. [Connect your AI agent](https://docs.rinhelp.com/articles/98a0def1-a07d-4c34-9f19-4d168626b40c-connect-your-ai-agent)
2. [Move to Rinhelp with your AI agent](https://docs.rinhelp.com/articles/5a2a3f45-4e61-4daf-8d23-570a8bfc24a1-move-to-rinhelp-with-your-ai-agent)
3. [Import your help center articles](https://docs.rinhelp.com/articles/a79b3172-a803-44a2-9236-0ab73d56b051-import-your-help-center-articles)
4. [Keep your old help center links working](https://docs.rinhelp.com/articles/ba9cf0f3-9740-4c90-9ca5-7a9a0ef0b450-keep-your-old-help-center-links-working)
5. [Import saved replies](https://docs.rinhelp.com/articles/5d8f8400-2a36-4974-a646-c9f04a41361d-import-saved-replies)
6. [Import past conversations](https://docs.rinhelp.com/articles/7e85f2b0-336d-4774-850a-826951d9585c-import-past-conversations)
7. [Switch your support email to Rinhelp](https://docs.rinhelp.com/articles/44c7935d-ccee-409b-83ac-fa4e5f762eb0-switch-your-support-email-to-rinhelp)
8. [Replace your chat widget](https://docs.rinhelp.com/articles/031f9d71-579b-4229-8f50-3eee8e31c277-replace-your-chat-widget)

## Questions

### Can Front just send me an export file?

You can ask Front’s Support team, but they only promise to reply within 72 hours, and the file skips templates, tags and anything outside shared inboxes. The API gets you everything.

### Do Front’s internal comments come across?

Yes, as notes on each conversation. Front keeps them behind their own call, which is why each conversation takes two requests.

### Can I move only the last year of Front conversations?

Front’s list can’t filter by date, but it runs newest first. Your AI agent can stop once it reaches the date you choose.

By Wilbert Liu, founder of Rinhelp. Page: https://rinhelp.com/migrate/front