# Move from Gladly to Rinhelp

Gladly conversations with their items, customers, topics and Answers move to Rinhelp. Gladly can’t list every customer, so the import starts from a list of emails, phone numbers or external IDs, or from an export made by Gladly Support.

| Conversations | Time to read them |
| --- | --- |
| 1,000 | about 4 minutes |
| 10,000 | about 34 minutes |

Limit used: 600 requests a minute (10 per second for each kind of call), about 2 per conversation. Rinhelp takes up to 3,000 conversations a minute. Importing is free: it never emails your customers, never runs Rin and never counts toward a plan.

Only Gladly Support can make a raw transcript export reaching further back than 7 days, so ask them early. Someone also creates a Gladly API token for your AI agent.

## Prompt for a chat app

I haven’t found an official Gladly MCP server, so I’ll upload the zip from Gladly’s export tool here. Follow https://rinhelp.com/migrate/gladly.md, import the conversation items and topics from its JSON Lines files, and copy my Answers from the public Gladly help center.

## Prompt for a coding agent

Use my Gladly API token over basic auth and https://rinhelp.com/migrate/gladly.md to bring every conversation into Rinhelp. Look customers up by email, phone or external ID, 50 at a time, then fetch each customer’s conversations and each conversation’s items, up to 1,000. Stay under 10 requests a second for each kind of call.

## Words

| Their word | Rinhelp |
| --- | --- |
| Conversation | Conversation |
| Conversation item | Message |
| Customer | Customer |
| Agent | Teammate |
| Topic | Tag |
| Answer | Article |

## What stays behind

- Routing and inbox rules
- Sidekick and AI settings
- Reports
- Lookup adaptors

## Facts

- Gladly’s default limit is 10 requests a second for each kind of call. Vendor page: https://help.gladly.com/developer-tutorials/docs/default-api-rate-limits (checked 2026-10-31)
- The whole organization shares one limit, each response shows what is left, and going over returns an error. Vendor page: https://help.gladly.com/developer-tutorials/docs/default-api-rate-limits (checked 2026-10-31)
- The self-serve export tool covers only the last 7 days. Vendor page: https://help.gladly.com/docs/api-export-tool (checked 2026-10-31)
- A raw transcript export for all time, or for several days, comes only from Gladly Support. Vendor page: https://help.gladly.com/docs/api-export-tool (checked 2026-10-31)
- Each export job is a zip of JSON Lines files for teammates, conversation items, customers and topics. Vendor page: https://help.gladly.com/docs/api-export-tool (checked 2026-10-31)
- Gladly’s export tool is still a beta feature. Vendor page: https://help.gladly.com/docs/api-export-tool (checked 2026-10-31)
- There is no call to list all customers; you look them up by email, phone number or external ID, at most 50 profiles at a time. Vendor page: https://developer.gladly.com/llms-full.txt (checked 2026-10-31)
- A customer’s conversations come from one call with no pages, then each conversation’s items from another, up to 1,000. Vendor page: https://developer.gladly.com/llms-full.txt (checked 2026-10-31)
- Answers can be listed over the API, along with a help center’s answer titles by section. Vendor page: https://developer.gladly.com/llms-full.txt (checked 2026-10-31)
- The Gladly API takes a token with basic authentication over HTTPS. Vendor page: https://developer.gladly.com/rest/ (checked 2026-10-31)

## Steps

Import source: `gladly`

Connect Rinhelp's MCP server, https://mcp.rinhelp.com/mcp, then follow https://mcp.rinhelp.com/migrate.md step by step with the facts above.

1. [Connect your AI agent](https://docs.rinhelp.com/articles/98a0def1-a07d-4c34-9f19-4d168626b40c-connect-your-ai-agent)
2. [Move to Rinhelp with your AI agent](https://docs.rinhelp.com/articles/5a2a3f45-4e61-4daf-8d23-570a8bfc24a1-move-to-rinhelp-with-your-ai-agent)
3. [Import your help center articles](https://docs.rinhelp.com/articles/a79b3172-a803-44a2-9236-0ab73d56b051-import-your-help-center-articles)
4. [Keep your old help center links working](https://docs.rinhelp.com/articles/ba9cf0f3-9740-4c90-9ca5-7a9a0ef0b450-keep-your-old-help-center-links-working)
5. [Import saved replies](https://docs.rinhelp.com/articles/5d8f8400-2a36-4974-a646-c9f04a41361d-import-saved-replies)
6. [Import past conversations](https://docs.rinhelp.com/articles/7e85f2b0-336d-4774-850a-826951d9585c-import-past-conversations)
7. [Switch your support email to Rinhelp](https://docs.rinhelp.com/articles/44c7935d-ccee-409b-83ac-fa4e5f762eb0-switch-your-support-email-to-rinhelp)
8. [Replace your chat widget](https://docs.rinhelp.com/articles/031f9d71-579b-4229-8f50-3eee8e31c277-replace-your-chat-widget)

## Questions

### Can my AI agent pull all my Gladly customers at once?

No. Gladly only finds customers by email, phone number or external ID, 50 at a time, so your AI agent needs that list first, or an export from Gladly Support.

### Is Gladly’s export tool enough for my history?

Only for the last 7 days, and it is still in beta. For anything older, ask Gladly Support for a raw transcript export.

### Do my Gladly Answers come across?

Yes. They list over the API and become Rinhelp articles, and links to the old answers redirect to the new pages.

By Wilbert Liu, founder of Rinhelp. Page: https://rinhelp.com/migrate/gladly