# Move from Helpwise to Rinhelp

Helpwise conversations move through its API with a key and a secret, while saved replies and Knowledgebase articles have no API and come across another way. Skip the Export All Data file for the move: it cuts email text to 200 characters.

| Conversations | Time to read them |
| --- | --- |
| 1,000 | no per-minute limit to time it by |
| 10,000 | no per-minute limit to time it by |

Limit used: no per-minute number (per API key, number not shown on Helpwise’s docs page), about 2 per conversation. Rinhelp takes up to 3,000 conversations a minute. Importing is free: it never emails your customers, never runs Rin and never counts toward a plan.

Copy both the API key and the API secret from Helpwise’s settings page and give them to the AI agent. You also paste your saved replies, since Helpwise only describes making them in the app.

## Prompt for a chat app

Read https://rinhelp.com/migrate/helpwise.md first. I’ll paste my Helpwise canned responses for you to add as saved replies, and give you my public Knowledgebase address so you can copy its articles into my Rinhelp help center.

## Prompt for a coding agent

Follow https://rinhelp.com/migrate/helpwise.md to bring my full Helpwise history into Rinhelp. Send my API key and API secret together as a Basic auth header on every call, and watch the per-minute allowance in the reply headers so you slow down before Helpwise refuses.

## Words

| Their word | Rinhelp |
| --- | --- |
| Conversation | Conversation |
| Saved reply | Saved reply |
| Canned response | Saved reply |
| Knowledgebase | Help center |

## What stays behind

- Automations and workflows
- Connected inboxes and channels
- Reports
- CSAT surveys

## Facts

- Helpwise’s API needs both an API key and an API secret, found on the Helpwise settings page. Vendor page: https://documenter.gw.postman.com/view/metadata/2s9YC5yYKf (checked 2026-10-31)
- Helpwise wants the key and the secret in every request, as a Basic auth header, so the key alone can’t connect an AI agent. Vendor page: https://documenter.gw.postman.com/view/metadata/2s9YC5yYKf (checked 2026-10-31)
- Helpwise’s limits apply per API key, and reply headers show the per-minute allowance and what’s left of it. Vendor page: https://documenter.gw.postman.com/view/metadata/2s9YC5yYKf (checked 2026-10-31)
- Going over Helpwise’s limit returns an error, and the caller has to slow down. Vendor page: https://documenter.gw.postman.com/view/metadata/2s9YC5yYKf (checked 2026-10-31)
- Helpwise’s Export All Data gives one row per event, with the conversation ID, message ID, action, subject and status. Vendor page: https://docs.helpwise.io/articles/233483-export-reports (checked 2026-10-31)
- The Export All Data file cuts email text to 200 characters, so it can’t carry real message bodies. Vendor page: https://docs.helpwise.io/articles/233483-export-reports (checked 2026-10-31)
- Helpwise calls saved replies canned responses too, and its help article only covers making them in the app. Vendor page: https://docs.helpwise.io/articles/228845-saved-replies--canned-responses-on-helpwise (checked 2026-10-31)

## Steps

Import source: `helpwise`

Connect Rinhelp's MCP server, https://mcp.rinhelp.com/mcp, then follow https://mcp.rinhelp.com/migrate.md step by step with the facts above.

1. [Connect your AI agent](https://docs.rinhelp.com/articles/98a0def1-a07d-4c34-9f19-4d168626b40c-connect-your-ai-agent)
2. [Move to Rinhelp with your AI agent](https://docs.rinhelp.com/articles/5a2a3f45-4e61-4daf-8d23-570a8bfc24a1-move-to-rinhelp-with-your-ai-agent)
3. [Import your help center articles](https://docs.rinhelp.com/articles/a79b3172-a803-44a2-9236-0ab73d56b051-import-your-help-center-articles)
4. [Keep your old help center links working](https://docs.rinhelp.com/articles/ba9cf0f3-9740-4c90-9ca5-7a9a0ef0b450-keep-your-old-help-center-links-working)
5. [Import saved replies](https://docs.rinhelp.com/articles/5d8f8400-2a36-4974-a646-c9f04a41361d-import-saved-replies)
6. [Import past conversations](https://docs.rinhelp.com/articles/7e85f2b0-336d-4774-850a-826951d9585c-import-past-conversations)
7. [Switch your support email to Rinhelp](https://docs.rinhelp.com/articles/44c7935d-ccee-409b-83ac-fa4e5f762eb0-switch-your-support-email-to-rinhelp)
8. [Replace your chat widget](https://docs.rinhelp.com/articles/031f9d71-579b-4229-8f50-3eee8e31c277-replace-your-chat-widget)

## Questions

### Can I use Helpwise’s Export All Data file instead of the API?

Not for the move. It holds one row per event and cuts email text to 200 characters, so the real message bodies have to come through the API.

### I only have my Helpwise API key. Is that enough?

No. Helpwise needs the API secret too, sent with the key on every call. Both are on the Helpwise settings page.

### How do my Helpwise Knowledgebase articles move?

We found no API or export for them, so the AI agent reads your public Knowledgebase pages and recreates each article in your help center. Old links redirect to the new articles.

By Wilbert Liu, founder of Rinhelp. Page: https://rinhelp.com/migrate/helpwise