# Move from HubSpot to Rinhelp

HubSpot inbox threads with their messages and comments, plus your knowledge base articles, move to Rinhelp. Snippets are the gap: HubSpot offers no import, export or API for them, so they get copied by hand.

| Conversations | Time to read them |
| --- | --- |
| 1,000 | about 1 minute |
| 10,000 | about 9 minutes |

Limit used: 1,140 requests a minute (Professional and Enterprise, 190 per 10 seconds), about 1 per conversation. Rinhelp takes up to 3,000 conversations a minute. Importing is free: it never emails your customers, never runs Rin and never counts toward a plan.

Someone in HubSpot creates a privately distributed app with the conversations.read permission for your AI agent. They also paste in any snippets you want to keep.

## Prompt for a chat app

HubSpot’s MCP server reads CRM records such as tickets, but not inbox threads or the knowledge base, so this chat can only do part of the move. Following https://rinhelp.com/migrate/hubspot.md, copy my public HubSpot knowledge base into Rinhelp, and save the snippets I paste in as saved replies.

## Prompt for a coding agent

Use https://rinhelp.com/migrate/hubspot.md to import every HubSpot conversation thread into Rinhelp through a private app with conversations.read. List threads 500 at a time, pull each thread’s messages, and keep COMMENT messages as notes. Stay under 190 requests per 10 seconds and the daily cap all our apps share.

## Words

| Their word | Rinhelp |
| --- | --- |
| Thread | Conversation |
| Ticket | Conversation |
| Message | Message |
| Comment | Note |
| Contact | Customer |
| Agent | Teammate |
| Snippet | Saved reply |
| Knowledge base article | Article |

## What stays behind

- Workflows
- Routing and assignment rules
- Help desk views
- Reports

## Facts

- HubSpot lists inbox threads up to 500 at a time, and each thread’s full message history has its own call. Vendor page: https://developers.hubspot.com/docs/api-reference/conversations-conversations-v3/guide (checked 2026-10-31)
- Internal comments are messages of type COMMENT, and they never go to the customer. Vendor page: https://developers.hubspot.com/docs/api-reference/conversations-conversations-v3/guide (checked 2026-10-31)
- Reading threads needs the conversations.read permission. Vendor page: https://developers.hubspot.com/docs/api-reference/conversations-conversations-v3/guide (checked 2026-10-31)
- Message attachments are links to files kept in HubSpot’s files tool. Vendor page: https://developers.hubspot.com/docs/api-reference/conversations-conversations-v3/guide (checked 2026-10-31)
- A privately distributed app gets 100 requests per 10 seconds on Free and Starter, and 190 on Professional and Enterprise. Vendor page: https://developers.hubspot.com/docs/developer-tooling/platform/usage-guidelines (checked 2026-10-31)
- A daily cap is shared across all your apps: 250,000 on Free and Starter, 625,000 on Professional. Vendor page: https://developers.hubspot.com/docs/developer-tooling/platform/usage-guidelines (checked 2026-10-31)
- HubSpot’s official MCP server covers CRM records like companies, deals and tickets, and mentions neither inbox threads nor the knowledge base. Vendor page: https://developers.hubspot.com/mcp (checked 2026-10-31)
- The knowledge base API is still in beta, so its behaviour can change. Vendor page: https://developers.hubspot.com/docs/api-reference/2027-03-beta/cms/knowledge-base/guide (checked 2026-10-31)
- Knowledge base articles list 25 per page by default and 100 at most. Vendor page: https://developers.hubspot.com/docs/api-reference/2027-03-beta/cms/knowledge-base/guide (checked 2026-10-31)
- Snippets live in the app, and HubSpot’s help page mentions no import, export or API for them. Vendor page: https://knowledge.hubspot.com/conversations/use-snippets (checked 2026-10-31)

## Steps

Import source: `hubspot`

Connect Rinhelp's MCP server, https://mcp.rinhelp.com/mcp, then follow https://mcp.rinhelp.com/migrate.md step by step with the facts above.

1. [Connect your AI agent](https://docs.rinhelp.com/articles/98a0def1-a07d-4c34-9f19-4d168626b40c-connect-your-ai-agent)
2. [Move to Rinhelp with your AI agent](https://docs.rinhelp.com/articles/5a2a3f45-4e61-4daf-8d23-570a8bfc24a1-move-to-rinhelp-with-your-ai-agent)
3. [Import your help center articles](https://docs.rinhelp.com/articles/a79b3172-a803-44a2-9236-0ab73d56b051-import-your-help-center-articles)
4. [Keep your old help center links working](https://docs.rinhelp.com/articles/ba9cf0f3-9740-4c90-9ca5-7a9a0ef0b450-keep-your-old-help-center-links-working)
5. [Import saved replies](https://docs.rinhelp.com/articles/5d8f8400-2a36-4974-a646-c9f04a41361d-import-saved-replies)
6. [Import past conversations](https://docs.rinhelp.com/articles/7e85f2b0-336d-4774-850a-826951d9585c-import-past-conversations)
7. [Switch your support email to Rinhelp](https://docs.rinhelp.com/articles/44c7935d-ccee-409b-83ac-fa4e5f762eb0-switch-your-support-email-to-rinhelp)
8. [Replace your chat widget](https://docs.rinhelp.com/articles/031f9d71-579b-4229-8f50-3eee8e31c277-replace-your-chat-widget)

## Questions

### Do my HubSpot snippets come over?

Not on their own, because HubSpot offers no way to export them. Paste them into the chat and your AI agent saves each one in Rinhelp as a shared saved reply.

### Can I rely on HubSpot’s knowledge base API for my articles?

It works, but HubSpot still calls it beta. If a call fails, your AI agent can read the public knowledge base pages instead.

### Will the import use up our daily HubSpot API cap?

It draws on it. All your apps share 625,000 requests a day on Professional and 250,000 on Starter, and each thread takes about one, so most histories fit in a day.

By Wilbert Liu, founder of Rinhelp. Page: https://rinhelp.com/migrate/hubspot