# Move from Richpanel to Rinhelp

Richpanel conversations, with private notes and attachment links, come over its Enterprise-only API or its official MCP. No call lists every ticket, so the AI agent fetches conversations one customer at a time by email or phone.

| Conversations | Time to read them |
| --- | --- |
| 1,000 | about 17 minutes |
| 10,000 | about 3 hours |

Limit used: 60 requests a minute (MCP, shared by your whole company), about 1 per conversation. Rinhelp takes up to 3,000 conversations a minute. Importing is free: it never emails your customers, never runs Rin and never counts toward a plan.

The API needs Richpanel’s Enterprise plan and an API key from “Settings” → “Integrations” → “API Keys”. Give the AI agent a list of your customers’ emails or phone numbers to look up.

## Prompt for a chat app

Connect Richpanel’s official MCP at mcp.richpanel.com and follow https://rinhelp.com/migrate/richpanel.md to read my conversations into Rinhelp. Only read: don’t close tickets or send replies, and remember its 60 requests a minute are shared by everyone on my team.

## Prompt for a coding agent

Follow https://rinhelp.com/migrate/richpanel.md to copy my full Richpanel history. Send my API key in the x-richpanel-key header to https://api.richpanel.com/v1/, fetch conversations for each customer email or phone in the list I give you, keep comments with public: false as notes, and look up tag names from their IDs.

## Words

| Their word | Rinhelp |
| --- | --- |
| Ticket | Conversation |
| Comments | Message |
| Private notes | Note |
| User (Agent) | Teammate |
| Tags | Tag |

## What stays behind

- Automations and workflows
- Order and Shopify integrations
- Reports
- Returns and subscriptions

## Facts

- Richpanel’s developer API is available only on the Enterprise plan. Vendor page: https://developer.richpanel.com/reference/getting-started-with-your-api (checked 2026-10-31)
- Richpanel’s API takes an API key in the x-richpanel-key request header. Vendor page: https://developer.richpanel.com/reference/authentication (checked 2026-10-31)
- Richpanel fetches conversations only by a customer’s email address or phone number, with no call that lists every ticket. Vendor page: https://developer.richpanel.com/reference/retrieve-a-conversation-using-users-email-or-phone.md (checked 2026-10-31)
- A Richpanel conversation keeps its messages as a list of comments, and comments marked public: false are private notes. Vendor page: https://developer.richpanel.com/reference/the-conversation-object.md (checked 2026-10-31)
- Richpanel gives tags as IDs, not names, so the AI agent looks up each name. Vendor page: https://developer.richpanel.com/reference/the-conversation-object.md (checked 2026-10-31)
- Richpanel attachments are file links inside the conversation. Vendor page: https://developer.richpanel.com/reference/the-conversation-object.md (checked 2026-10-31)
- Richpanel’s official MCP at mcp.richpanel.com signs in with OAuth. Vendor page: https://developer.richpanel.com/reference/mcp-server.md (checked 2026-10-31)
- Richpanel’s MCP allows 60 requests a minute per company, shared by every connection. Vendor page: https://developer.richpanel.com/reference/mcp-server.md (checked 2026-10-31)
- Richpanel’s MCP can also reply to and close conversations, so tell your AI agent to read only. Vendor page: https://developer.richpanel.com/reference/mcp-server.md (checked 2026-10-31)

## Steps

Import source: `richpanel`

Connect Rinhelp's MCP server, https://mcp.rinhelp.com/mcp, then follow https://mcp.rinhelp.com/migrate.md step by step with the facts above.

1. [Connect your AI agent](https://docs.rinhelp.com/articles/98a0def1-a07d-4c34-9f19-4d168626b40c-connect-your-ai-agent)
2. [Move to Rinhelp with your AI agent](https://docs.rinhelp.com/articles/5a2a3f45-4e61-4daf-8d23-570a8bfc24a1-move-to-rinhelp-with-your-ai-agent)
3. [Import your help center articles](https://docs.rinhelp.com/articles/a79b3172-a803-44a2-9236-0ab73d56b051-import-your-help-center-articles)
4. [Keep your old help center links working](https://docs.rinhelp.com/articles/ba9cf0f3-9740-4c90-9ca5-7a9a0ef0b450-keep-your-old-help-center-links-working)
5. [Import saved replies](https://docs.rinhelp.com/articles/5d8f8400-2a36-4974-a646-c9f04a41361d-import-saved-replies)
6. [Import past conversations](https://docs.rinhelp.com/articles/7e85f2b0-336d-4774-850a-826951d9585c-import-past-conversations)
7. [Switch your support email to Rinhelp](https://docs.rinhelp.com/articles/44c7935d-ccee-409b-83ac-fa4e5f762eb0-switch-your-support-email-to-rinhelp)
8. [Replace your chat widget](https://docs.rinhelp.com/articles/031f9d71-579b-4229-8f50-3eee8e31c277-replace-your-chat-widget)

## Questions

### I’m not on Richpanel Enterprise. Can I still move?

Possibly, through Richpanel’s official MCP, which signs in with OAuth instead of an API key. Richpanel doesn’t say which plans include it, and it allows 60 requests a minute for your whole company, so a long history takes a while.

### Why does the AI agent need a customer list from Richpanel?

Richpanel has no call that lists every ticket. It finds conversations by a customer’s email or phone, so the AI agent looks up each customer in turn.

### Will my Richpanel tags keep their names?

Yes. Richpanel returns tag IDs, so the AI agent looks up each name and adds the same tags in Rinhelp.

By Wilbert Liu, founder of Rinhelp. Page: https://rinhelp.com/migrate/richpanel