# Move from Zoho Desk to Rinhelp

Zoho Desk tickets with their threads move to Rinhelp, and articles come from your public help center. Zoho publishes no per-minute limit; it hands out daily API credits by edition instead, so a large history can take more than a day.

| Conversations | Time to read them |
| --- | --- |
| 1,000 | no per-minute limit to time it by |
| 10,000 | no per-minute limit to time it by |

Limit used: no per-minute number (no per-minute limit, daily credits), about 2 per conversation. Rinhelp takes up to 3,000 conversations a minute. Importing is free: it never emails your customers, never runs Rin and never counts toward a plan.

Someone in Zoho Desk sets up an OAuth token for your AI agent. Tell it your edition, since that decides both the daily credits and how many requests can run at once.

## Prompt for a chat app

I haven’t found an official Zoho Desk MCP server, so read https://rinhelp.com/migrate/zoho-desk.md and copy the articles from my public Zoho Desk help center into Rinhelp. Then tell me which of my tickets would need a full import from a coding agent.

## Prompt for a coding agent

Follow https://rinhelp.com/migrate/zoho-desk.md to move my full Zoho Desk history with an OAuth token. Keep requests under my edition’s concurrency cap and watch the credits left for the day. If they run out, stop and pick up after the 24-hour reset in our data center’s timezone.

## Words

| Their word | Rinhelp |
| --- | --- |
| Ticket | Conversation |
| Thread | Message |
| Contact | Customer |
| Agent | Teammate |
| Article | Article |

## What stays behind

- Workflow rules
- SLAs
- Blueprints
- Reports

## Facts

- Zoho Desk limits API use by daily credits, not by requests per minute. Vendor page: https://help.zoho.com/portal/en/kb/desk/developer-space/apidashboard/articles/working-with-api-credits (checked 2026-10-31)
- Credits reset every 24 hours in your data center’s timezone. Vendor page: https://help.zoho.com/portal/en/kb/desk/developer-space/apidashboard/articles/working-with-api-credits (checked 2026-10-31)
- Daily credits go by edition: Free 5,000, Standard 50,000 plus 250 per seat, Professional 75,000 plus 500 per seat, Enterprise 100,000 plus 1,000 per seat. Vendor page: https://help.zoho.com/portal/en/kb/desk/developer-space/apidashboard/articles/working-with-api-credits (checked 2026-10-31)
- Heavier calls cost more than one credit, so you get fewer calls a day than the credit total. Vendor page: https://help.zoho.com/portal/en/kb/desk/developer-space/apidashboard/articles/working-with-api-credits (checked 2026-10-31)
- Only so many requests may run at once: 5 on Free, 10 on Standard, 15 on Professional and 25 on Enterprise. Vendor page: https://help.zoho.com/portal/en/kb/desk/developer-space/apidashboard/articles/working-with-api-credits (checked 2026-10-31)
- Zoho Desk calls use an OAuth token, and ticket history returns 1 to 50 entries per call. Vendor page: https://help.zoho.com/portal/en/kb/desk/developer-space/rest-apis/articles/get-ticket-history-api-explained-in-detail (checked 2026-10-31)

## Steps

Import source: `zohodesk`

Connect Rinhelp's MCP server, https://mcp.rinhelp.com/mcp, then follow https://mcp.rinhelp.com/migrate.md step by step with the facts above.

1. [Connect your AI agent](https://docs.rinhelp.com/articles/98a0def1-a07d-4c34-9f19-4d168626b40c-connect-your-ai-agent)
2. [Move to Rinhelp with your AI agent](https://docs.rinhelp.com/articles/5a2a3f45-4e61-4daf-8d23-570a8bfc24a1-move-to-rinhelp-with-your-ai-agent)
3. [Import your help center articles](https://docs.rinhelp.com/articles/a79b3172-a803-44a2-9236-0ab73d56b051-import-your-help-center-articles)
4. [Keep your old help center links working](https://docs.rinhelp.com/articles/ba9cf0f3-9740-4c90-9ca5-7a9a0ef0b450-keep-your-old-help-center-links-working)
5. [Import saved replies](https://docs.rinhelp.com/articles/5d8f8400-2a36-4974-a646-c9f04a41361d-import-saved-replies)
6. [Import past conversations](https://docs.rinhelp.com/articles/7e85f2b0-336d-4774-850a-826951d9585c-import-past-conversations)
7. [Switch your support email to Rinhelp](https://docs.rinhelp.com/articles/44c7935d-ccee-409b-83ac-fa4e5f762eb0-switch-your-support-email-to-rinhelp)
8. [Replace your chat widget](https://docs.rinhelp.com/articles/031f9d71-579b-4229-8f50-3eee8e31c277-replace-your-chat-widget)

## Questions

### Will Zoho Desk’s daily API credits run out mid-move?

Zoho publishes no per-minute number, so the pace is set by your daily credits. Professional starts at 75,000 a day plus 500 per seat, and heavier calls cost more than one.

### Why did the import stop partway through the day?

Your Zoho Desk credits most likely ran out. They come back 24 hours later in your data center’s timezone, and your AI agent picks up where it stopped.

### Can my AI agent run many Zoho Desk requests in parallel?

Only up to your edition’s cap: 5 at once on Free, 10 on Standard, 15 on Professional and 25 on Enterprise.

By Wilbert Liu, founder of Rinhelp. Page: https://rinhelp.com/migrate/zoho-desk