Rinhelppassclears the bar
Cited answer
Final answers include citation data with titles and URLs when supporting sources exist, so users and teams can verify where the response came from.
- [1]/docs/account/password
- [2]/help/sign-in
AI support agent grounded in your site
Turn your website into an AI support agent that knows when not to answer.
Rinhelp crawls your site, indexes the useful pages, and answers your visitors from those pages — with a link to each one. When your content cannot answer, it says so.
question
How do I reset my password?
support
answercited
Open the sign-in page and choose “Forgot password”. A reset link is sent to the email on the account, and the link expires after 60 minutes.
- [1]Resetting your password/docs/account/password
- [2]Sign-in troubleshooting/help/sign-in
- cited answers
Every supported reply links back to the page it came from.
- visitor’s language
Questions get answered in whatever language they arrive in.
- explicit fallback
Below the confidence threshold it says so instead of guessing.
- conversation inbox
Every chat lands in your inbox, with unanswered ones flagged.
Capabilities
A narrow support layer you can inspect.
Every useful answer should point back to the content that supports it. Rinhelp keeps the whole loop visible: the sources it indexed, the answers it gave, the pages it cited, and the questions it declined.
AI Agent
Answers from your pages. Stops when they are not there.
A visitor asks in chat. If your site has the answer, they get it — in their language, with a link to the page. If it does not, they get a clear no, and you get a thread worth writing next.
acme.com428 pages indexed
Shared Inbox
Every ask in one place. The misses tell you what to write next.
Open the inbox and you see what visitors asked: what the agent cited, what it could not, which threads need a teammate, and which refund requests are waiting for approval.
How do I reset my password?citedWhat’s your refund SLA?gapCan a human help with this order?handoff
Live Chat
Live chat you install with one script tag
Pick color, corner, and greeting. Preview a real answer from your pages. Then paste one script. The panel is hosted, so your theme stays yours.
<script src="https://widget.rinhelp.com/widget.js?key=rhpk_…" async></script>Why it exists
Your site has the answers. Visitors ask anyway.
They are spread across docs, pricing, and policy pages that nobody reads mid-session. So someone replies by hand, or a chatbot replies confidently and cannot show its source.
Rinhelp is for the stage in between: real coverage from the pages you already have.
- The same five questions arrive every day.
- Generic chatbots cannot show where an answer came from.
- You want cited answers on the site visitors already use.
- Building it yourself means owning a retrieval stack forever.
- You need coverage this week, not next quarter.
Setup
From website URL to live support chat in three steps.
step 01
Add your website
Paste the site you want Rinhelp to learn from, then watch pages move through crawling and indexing.
step 02
Style the chat
Set the color, position, title, and greeting, then ask a real question in the live preview before anyone else sees it.
step 03
Paste one script tag
Drop the snippet into your site. The agent goes live, and every conversation shows up in your inbox.
install snippetone line, any site
<script src="https://widget.rinhelp.com/widget.js?key=rhpk_YOUR_PUBLISHABLE_KEY" async></script>How it decides
Built to say “no” when it should.
Rinhelp treats your indexed pages as the source of truth. Every answer has to earn its way past a confidence threshold before a visitor ever sees it.
01understand
Follow-up questions get resolved against the conversation first, so “what about pricing?” becomes a question that can stand on its own.
02search
The passages that bear on the question are pulled from your indexed pages and ordered by how well they actually support it.
03decide
If the best match clears the confidence threshold, Rinhelp answers. If nothing does, it stops.
holdbelow the bar
Unsupported response
When the indexed content is not strong enough, the agent replies with a standard fallback instead of an unsupported claim.
“I couldn’t find enough information to answer that. Try asking about features, pricing, setup, or comparisons.”
Who it is for
For teams that need support before they have a support operation.
Technical founders
Get a support surface on the docs you already ship. Crawling, retrieval, and citations are in the product.
Small SaaS teams
Answer the questions your docs already cover. Every unanswered chat names the page to write next.
eCommerce brands
Answer sizing, shipping, and returns from your pages, in the shopper’s language. Connect Shopify at /settings/integrations to look up where an order is, and to send refund requests a teammate has to approve before refundCreate.
With Shopify connected, visitors can ask where an order is, and they can request a refund. Tracking comes from Shopify: order name, a closed-set fulfillment status, and tracking lines. A refund request waits for a teammate to approve, then refundCreate runs. Widget + shared inbox.
Compared to a generic bot
A better fit than a generic chatbot when accuracy matters.
Generic AI chatbotRinhelp
Answers from broad model knowledge
Answers from your indexed website content
Hides where the claim came from
Returns citations for supported answers
Needs a separate multilingual setup
Answers in the visitor’s language
Sounds confident outside the sources
Declines when the content is not enough
Takes a project to set up
Live on your site this afternoon
It is a support agent on a short leash: it reads your site, answers from it, cites it, and stops at the edge of it. Widget + shared inbox, with live handoff in the widget.
Start with the support questions your website can already answer.
Add your site, style the chat, and paste one line into your page. By the end of the afternoon you will know what your content already answers — and, from the flagged conversations, exactly what it is missing.