ERR_01
Context Switching
Five tools open before you can answer one technical issue.
AI support diagnosis for technical support teams
Diagnose issues w/o babysitting another agent
Rinhelp starts from the support thread, pulls the technical context together, and returns an evidence-backed diagnosis draft for human review.
For founders and engineers trying to keep shipping
SIGNAL_TIMELINE
Support Thread
From support report to diagnosis draft
ACTIVE
User report
User reports export failure
The case starts in the support thread, not in a manual debugging workflow.
Evidence
Evidence points to one cause
Runtime signals, account data, and code context point to the same failure path.
Outcome
Diagnosis draft ready
A reviewable diagnosis draft is ready before anything goes back to the customer.
01Support Thread First
02Evidence Backed
03Human Review
CRITICAL FRICTION
Every technical ticket pulls you out of the work you meant to ship
One technical ticket can pull you out of shipping into manual investigation, bouncing between support context and another agent you still have to steer.
ERR_02
Shipping Momentum
One bug report can blow up the rest of your build session.
ERR_03
Manual Steering
Generic agents still need you to frame and steer the investigation.
ERR_04
Grounding Risk
You still have to judge whether the answer is backed by real evidence.
FIRST INVESTIGATION PASS
Rinhelp handles the first investigation pass inside your support workflow
Rinhelp starts where the issue already happens: the support thread. It pulls the available context together, runs the first investigation pass, and hands back an internal draft you can review before you reply, triage, or fix anything.
Built for the support thread
Rinhelp starts where the issue already happens instead of sending you into a second workflow.
Pulls the technical context together
It brings support, code, runtime, and account context into one investigation pass.
Stays internal until review
You get a draft to review before any reply, triage decision, or product change goes out.
Investigation Flow
FIRST PASS ACTIVE82%
SUPPORT
ACCOUNT DATA
CODE
HOW IT WORKS
From support thread to reviewable diagnosis draft
Rinhelp runs the first pass, then hands back an internal draft for review instead of forcing you to piece the workflow together by hand.
STEP 01
A technical issue comes in
A bug report or support thread gives Rinhelp the starting point for the investigation.
STEP 02
Context gets pulled together
Rinhelp gathers the available support, code, runtime, and account context around the issue.
STEP 03
Evidence gets checked
It investigates the issue and checks whether the evidence is strong enough to support a bounded diagnosis.
STEP 04
You get a draft to review
The output comes back as an internal draft you can approve, reject, or use as the starting point for the next step.
DIAGNOSIS DRAFT
"status": "Likely root cause found",
"evidence": "Support + code + runtime align",
"next_step": "Review and approve draft",
"safe_action": "Reply, triage, or fix from draft",
// Used when the evidence is strong enough to support a bounded diagnosis.
INVESTIGATION DRAFT
"status": "More investigation needed",
"best_path": "Most credible next checks",
"missing_evidence": "Gap is called out clearly",
// Used when the issue looks technical but the evidence is not yet strong enough.
WHAT YOU GET BACK
More time to keep shipping
Faster first-pass diagnosis, less manual digging, and a clearer review loop before anything reaches the customer.
Protect shipping momentum
Let Rinhelp handle the first pass so one technical ticket does not blow up the rest of your build session.
Evidence before guesses
Rinhelp is built to support claims with real support, code, runtime, and data evidence instead of fluent speculation.
A safer review loop
You get a diagnosis draft to approve or reject before anything goes out to the customer or changes in the product.
Honest uncertainty
If the evidence is not strong enough, Rinhelp falls back to an investigation draft with explicit gaps and what to check next.
Buy back support time
Rinhelp is built to give founders and engineers 1 to 2 hours a day back by handling the first technical investigation pass for each workspace.
Starter
For smaller teams
$49/mo
- Up to 50 investigations
- 1 workspace
- Intercom integration
- GitHub integration
- Sentry integration
- PostgreSQL integration
RECOMMENDED
Business
For steady support load
$109/mo
- Everything in Starter
- Up to 150 investigations
- Priority support
- Faster tuning
Enterprise
For larger rollouts
Custom
- Higher-volume queues
- Multiple workspaces
- Priority rollout help
- Custom terms
All plans are monthly • priced per workspace
Frequently Asked Questions
Can I trust the output?
Rinhelp is designed to produce evidence-backed drafts and downgrade to investigation when the evidence is not strong enough.
What about security?
The current product boundary is narrow on purpose: tenant-scoped access, read-only investigation context, and no customer-facing auto replies.
Why not just use Codex, Claude Code, or Cursor?
Those tools can help once you steer them. Rinhelp starts from the support thread, gathers the technical context, and runs the first investigation pass for you.
Keep building until it is time to review the diagnosis
If technical support diagnosis keeps stealing the time and attention you meant to spend shipping, Rinhelp gives you an evidence-backed investigation workflow and a human review loop before anything goes out.
JOIN EARLY ACCESSFor founder-led and engineer-led SaaS teams with real technical ticket volume