ERR_01
Context Switching
Five tools open before you can answer one technical issue.
AI support diagnosis for technical support teams
Diagnose issues w/o babysitting another agent
Rinhelp starts from a Crisp support thread, checks GitHub code context and Sentry runtime evidence, then returns an evidence-backed diagnosis draft for human review.
For founders and engineers trying to keep shipping
INVESTIGATION_CONTEXT
Live issue context
From support report to diagnosis draft
ACTIVE
Crisp thread
User reports export failure
The case starts in Crisp, not in a manual debugging workflow.
Sentry + GitHub evidence
Evidence points to one cause
Runtime errors, release context, and code paths point to the same failure path.
Outcome
Diagnosis draft ready
A reviewable diagnosis draft is ready before anything goes back to the customer.
Works with your stack
CrispSupport thread intake
SentryRuntime evidence
GitHubRead-only code context
CRITICAL FRICTION
Every technical ticket pulls you out of the work you meant to ship
One technical ticket can pull you out of shipping into manual investigation, bouncing between support context and another agent you still have to steer.
ERR_02
Shipping Momentum
One bug report can blow up the rest of your build session.
ERR_03
Manual Steering
Generic agents still need you to frame and steer the investigation.
ERR_04
Grounding Risk
You still have to judge whether the answer is backed by real evidence.
FIRST INVESTIGATION PASS
Rinhelp handles the first investigation pass inside your support workflow
Rinhelp starts where the issue already happens: the Crisp support thread. It pulls GitHub code context, Sentry runtime evidence, and available account context together, then hands back an internal draft you can review before you reply, triage, or fix anything.
Starts from Crisp
Rinhelp starts where the issue already happens instead of sending you into a second workflow.
Checks GitHub and Sentry
It checks the Crisp conversation, read-only GitHub repo context, Sentry runtime evidence, and available account context in one investigation pass.
Stays internal until review
You get a draft to review before any reply, triage decision, or product change goes out.
Investigation Flow
FIRST PASS ACTIVE82%
Crisp
Support thread
Sentry
Runtime evidence
GitHub
Code context
HOW IT WORKS
From support thread to reviewable diagnosis draft
Rinhelp runs the first pass, then hands back an internal draft for review instead of forcing you to piece the workflow together by hand.
STEP 01
A technical issue comes in through Crisp
A Crisp bug report gives Rinhelp the starting point for the investigation.
STEP 02
GitHub and Sentry context get pulled together
Rinhelp gathers the support thread, read-only repo context, runtime signals, release context, and account data available for that workspace.
STEP 03
Evidence gets checked
It investigates the issue and checks whether the evidence is strong enough to support a bounded diagnosis.
STEP 04
You get a draft to review
The output comes back as an internal draft you can review and use as the starting point for the next step.
NON-TECHNICAL
"route": "No engineering pass needed",
"reason": "Billing, account, or how-to request",
"next_step": "Handle in support",
// Used when the request does not need code or runtime investigation.
TECHNICAL
"route": "Review draft ready",
"evidence": "Crisp + Sentry + GitHub align",
"next_step": "Review, fix, then reply",
// Used when Rinhelp can support a likely cause with matching evidence.
NEEDS CONTEXT
"route": "Review draft blocked",
"missing": "User steps, account data, or logs",
"ask": "Request the exact missing context",
// Used when the issue is technical, but Rinhelp should not claim a cause yet.
WHAT YOU GET BACK
More time to keep shipping
Faster first-pass diagnosis, less manual digging, and a clearer review loop before anything reaches the customer.
Protect shipping momentum
Let Rinhelp handle the first pass so one technical ticket does not blow up the rest of your build session.
Evidence before guesses
Rinhelp is built to support claims with real support, code, runtime, and data evidence instead of fluent speculation.
A safer review loop
You get a diagnosis draft to review before anything goes out to the customer or changes in the product.
Honest uncertainty
If the evidence is not strong enough, Rinhelp marks the review draft as blocked and shows the exact context to collect next.
FREE TRIAL, THEN MONTHLY PLANS
Try Rinhelp before you pick a plan
Your first 5 investigations are on us. When you are ready to continue, choose the monthly workspace plan that matches your technical investigation volume.
Starter
For smaller teams
$49/mo
- Up to 50 investigations
- 1 workspace
- Crisp support-thread intake
- Read-only GitHub repo context
- Sentry runtime evidence
RECOMMENDED
Business
For steady support load
$109/mo
- Everything in Starter
- Up to 150 investigations
- Priority support
- Faster tuning
Enterprise
For larger rollouts
Custom
- Higher-volume queues
- Multiple workspaces
- Priority rollout help
- Custom terms
Free trial includes 5 investigations • monthly only • priced per workspace
Frequently Asked Questions
How does the free trial work?
Your first 5 investigations are included. Start from signup, then connect your support workspace, repo context, and runtime signals.
Can I trust the output?
Rinhelp produces review drafts only when the evidence is strong enough. When context is missing, it shows the gap and the exact information to collect next.
What about security?
The current product boundary is narrow on purpose: tenant-scoped Crisp, GitHub, and Sentry connections, read-only repo and runtime access, and no customer-facing auto replies.
Why not just use Codex, Claude Code, or Cursor?
Those tools can help once you steer them. Rinhelp starts from the support thread, gathers the technical context, and runs the first investigation pass for you.
Keep building until it is time to review the diagnosis
If technical support diagnosis keeps stealing the time and attention you meant to spend shipping, Rinhelp gives you an evidence-backed investigation workflow and a human review loop before anything goes out.
START FREE TRIALFor founder-led and engineer-led SaaS teams with real technical ticket volume