How Rinhelp handles data when you visit the site, create an account, or connect support and engineering systems for a diagnosis run.
Scope and role
This policy covers Rinhelp’s website, sign-up and account flow, support communication, and the service when you connect it to your workspace.
When we process support-ticket context or connected technical system data on behalf of a customer, that customer is usually the controller and Rinhelp acts as a processor. For our own website and account operations, Rinhelp acts as a controller.
What we collect
Information you give us directly
Information from connected services
How we use it
We use data to operate the product, investigate technical support issues, return diagnosis drafts, respond to questions, and keep the service secure.
We may also use data to improve the service, measure site usage, diagnose failures, enforce our terms, and meet legal obligations.
Sharing and third parties
Service providers
We use vendors for hosting, analytics, communications, authentication, and infrastructure support. They process data for us under contractual obligations.
Connected workspace systems
If you connect support or engineering tools, we process that information only to deliver the service, run the investigation, and support your workspace.
We do not sell personal information.
Retention
We keep personal data only as long as needed to provide the service, maintain records, resolve issues, meet legal obligations, or support customer-requested deletion windows.
Logs and operational records are generally retained for a shorter period than workspace content. We may keep aggregated or de-identified information longer when it no longer identifies a person.
Cookies and analytics
Essential cookies
These help with session management, security, and core site behavior.
Analytics cookies
These help us understand how people use the site and whether the page flow is working.
You can control cookies through your browser settings. If we add a consent banner or preference tool, we will use it to reflect the applicable legal basis in your region.
Your rights
Depending on your location
California and similar requests
Security and transfers
We use reasonable administrative, technical, and physical safeguards to protect data, including access controls and encrypted transport where appropriate.
Service providers may process data in other countries. When that happens, we use contractual or operational safeguards intended to protect the transfer.
Contact
Questions, rights requests, or deletion requests go to support@rinhelp.com.
Include the workspace name, the email address tied to the account, and enough detail for us to identify the request.
If we process data on behalf of a customer, we may need to coordinate with that customer before taking action.
This page is a product-authored privacy notice and should be reviewed by counsel before launch or publication.