AI that answers first from your docs, and hands off what it can’t.
Rin replies to every new chat and email from your website and help center, and links the page it used. What it can’t answer goes to your team with a summary.
Free includes 50 AI replies to try Rin. Pro includes 5,000 a month.
Rin answers from your docs, and nothing else.
Add your website and write help center articles. Rin answers from those knowledge sources, quotes them plainly, and links the page in every answer.
- No guessed dates, prices, policies or delivery times
- Replies in the customer’s language
- One short follow-up question when a message is unclear
- Off-topic questions get a polite no, and what Rin can help with
When Rin hands off
Handoff is one way. Once a teammate has the conversation, Rin stays out of it.
Someone asks for a person
Rin says the team will reply, without promising a time it can’t keep.
The answer isn’t in your docs
Rin doesn’t guess. It hands off and tags the conversation “Knowledge gap”.
It can’t do the thing
Changing payment details, say. Refunds and cancellations become approvals.
The customer is upset
Rin names the problem once, in their words, then hands off.
A summary your team can act on.
At handoff, Rin writes a short note in plain English, so nobody has to read the whole thread first.
- Wants, Rin, Next, and Mood when the customer isn’t calm
- Up to 3 tags, reusing the ones you already have
- Priority set to Urgent or Normal, never over a teammate’s choice
- Assigned to the teammate with the fewest open conversations
Honest is the feature.
People trust Rin with the routine questions because it’s plain about what it is, and about what it doesn’t know.
Never pretends to be human
“I’m Rin, an AI assistant. I can pass this to the team any time.”
Never more sure than it is
If the answer isn’t in your docs, Rin hands off instead of guessing.
Never moves money on its own
Refunds and cancellations wait for a teammate, after the receipt number and email match.
AI replies, counted plainly.
Only messages Rin sends to customers count. When they run out, Rin hands off and nothing is charged on its own.
See pricingMore of Rinhelp
Give Rin the first pass.
Add your website as a knowledge source, install the chat widget, and forward your support email. Rin answers once your first knowledge source is ready.