Integrations · StripeFind payments, refund them, and cancel subscriptions from the conversation.
See the customer’s payments and plan next to the conversation. Rin answers payment questions after a purchase check, and refunds and cancellations from Rin or your agents wait for a teammate to approve.
What Rin and your AI agents can do in Stripe
They look things up on their own. Anything that moves money waits.
Refund a payment
Full or part of the amount.
Waits for a teammate’s approvalCancel a subscription
At the end of the current period, so the customer keeps what they paid for.
Waits for a teammate’s approvalConnect in three steps
In Stripe
Create a restricted key named Rinhelp, with read access to customers, invoices and payments and write access to refunds and subscriptions.
In Rinhelp
Open Settings, then Integrations. In the Stripe section, paste the key under Restricted key and choose Connect Stripe.
In the inbox
The customer’s payments and plan appear next to their conversations.
Only an owner can connect Stripe. Step-by-step guide
Stripe questions
Anything else? Talk to the founder.
What is the purchase check?
Before Rin shares or acts on a payment, the customer gives the receipt number and the email on it. Both must match, or Rin hands off.
Does Rin see card numbers?
No. Rinhelp reads customers, subscriptions, invoices and payments with a restricted key, and never asks for card numbers.
Can a subscription be cancelled right away?
Not from Rinhelp. Cancels take effect at the end of the period, after a teammate approves.
Which plan do I need?
Stripe works on Free and Pro.
Give Rin the first pass.
Add your website as a knowledge source, install the chat widget, and forward your support email. Rin answers once your first knowledge source is ready.