Changelog

Product updates that help support teams move from ticket to diagnosis with more confidence.

Investigation Pass

Investigation PassLive
Collecting evidence
Logs, errors, and traces are being pulled.
Identifying impacted systems
Logs, errors, and traces are being pulled.
Correlating related tickets
Logs, errors, and traces are being pulled.

Investigation Pass gives support engineers a structured, guided flow to move from first alert to clear next step faster.

Improvements

  • Guided steps to collect evidence and surface impact
  • Real-time signals and system context in one place
  • Share investigation links with your team

Fixes

  • Resolved an issue where evidence sources could time out
  • Fixed inconsistent status updates in the investigation timeline

Diagnosis Drafts

Diagnosis DraftsNew draft
Checkout failing on payment retryDraft
Latency spike in search serviceDraft
Login errors on password resetDraft

Save and refine diagnoses as drafts before publishing. Standardize how root causes are written and shared.

Improvements

  • Create, edit, and revisit diagnosis drafts
  • Use templates to keep write-ups consistent
  • Collaborate with teammates before publishing

Fixes

  • Fixed markdown formatting not saving in drafts
  • Resolved an issue where draft permissions were not respected

Smarter Ticket Triage

Triage
#48219Checkout failingHigh92%
#48218Search latencyMedium81%
#48217Login error spikeHigh88%
Recommended next step
Open investigation
Checkout failing on payment retry
Start investigation

Rinhelp now predicts issue type and impact to help your team triage faster and focus on what matters.

Improvements

  • AI-powered predictions for issue type and impact
  • Confidence scores to help prioritize work
  • One-click to start an investigation from triage

Fixes

  • Reduced noise in recommendations for low-confidence tickets
  • Fixed a rare issue where predictions were not shown for queued tickets