Changelog

Product updates, shipped in the open.

New capabilities for your support team, workspace, and customer-facing widget.

August 2026

Aug 26

Widget

Async handoff when the agent cannot answer

Visitors can ask for a human when the widget cannot answer. Your team gets the conversation context in Inbox.

Workspace

Invite teammates to the workspace

Invite teammates from your workspace so more people can help manage support.

Aug 19

Pricing

Trial usage follows a clear allowance

The trial includes 100 resolutions, 500 messages, and 14 days. The widget refuses new queries when an allowance is exceeded.

Aug 12

Console

A two-step path from signup to your widget

New workspaces start with two onboarding steps. Add a source, then make the widget yours.

Aug 11

Crawl

Crawls index more of your site

Crawls now follow sitemap URLs and can index more pages on the same host, up to 200 pages.

Pricing

Pricing is per resolution, not seats

Rinhelp starts at $29 per month with 300 resolutions included. Extra resolutions cost $0.10 each.

Start with the support questions your website can already answer.

Add your site, style the chat, and paste one line into your page. By the end of the afternoon you will know what your content already answers — and, from the flagged conversations, exactly what it is missing.

Start free trial