Changelog

See the passage Rin answered from

When a customer opens an article Rin answered from, the chat widget scrolls to the exact passage Rin used.

• One source reads “From:”. Two or more fold into one button.
• The chat button shows whether Rin or your team has the conversation.
• The chat widget looks cleaner and is easier to tap on phones.

Logos beside AI agents and integrations

Claude, ChatGPT, Hermes, Shopify and Stripe now show their own logos beside their names, so you can find the one you want at a glance.

Help center articles read like docs

Sections sit on the left, On this page on the right, and each article shows when it was last updated and how long it takes to read.

Smaller fixes

The chat widget loads on every website you list, Rin never misses a message, and a few rough edges are gone.

A calmer inbox that fits more on screen

The app now sits on one white sheet beside a slim rail and sidebar, so more conversations fit without feeling crowded.

• Each row names the customer, and says when an approval is waiting.
• Messages from one sender group together, with the name and time shown once.
• Send a reply or note with ⌘Enter, or Ctrl+Enter on Windows.

You always know when something saved

Buttons show when they’re working, a short note confirms what happened, and a problem with a field shows right under it. Screens open at once and fill in as they load.

Straight to your inbox

One page now welcomes new and returning people alike, and teammates land straight in the inbox.

A new chat widget with Home, Messages and Help

Your chat widget now opens to Home, with Messages and Help one tap away, so customers can find an answer before they ever need to ask.

• Customers search your help center and read articles without leaving your site.
• Every article ends with Still stuck? Ask Rin, and Rin reads that article first.
• A greeting can appear above the chat button once per visit.

Rinhelp launches

Rinhelp is a help desk for small teams and their AI agents. Rin answers first, your team and your own AI agents pick up the rest, and anything that moves money waits for a teammate.

• Rin, our built-in AI, answers every new chat and email first, from your website and help center, and links the page each answer came from.
• Connect Claude, ChatGPT, Hermes or your own AI agent. Each works as the teammate who connected it.
• Refund and cancel Shopify orders and Stripe payments and subscriptions from the conversation, once a teammate approves.
• Free for up to 3 teammates. Pro is $49 a month per workspace, with 5,000 AI replies a month.