Changelog
NewLaunch

Rinhelp launches

Rinhelp is a help desk for small teams and their AI agents. Rin answers first, your team and your own AI agents pick up the rest, and anything that moves money waits for a teammate.

Get started in minutes

Continue with Google or your work email, name your workspace, and you’re in. New teams start free, with no card needed. A Get started checklist walks you through the five steps that matter: add the chat widget, forward your support email, invite your team, connect an AI agent, and connect Shopify or Stripe. It ticks each one off as you go.

Rin answers first

Rin answers every new chat and email from your knowledge sources: your website and your help center. It links the page each answer came from, and it doesn’t guess. When someone asks for a person, your website and help center have no answer, or a customer is upset, Rin hands the conversation to the teammate with the fewest open conversations, with a summary, tags and a priority. When nothing answered it, the conversation is tagged Knowledge gap, so you know which article to write next.

Rin can also check a purchase. Once a customer gives their receipt number and email, Rin finds the order in Shopify or Stripe and asks your team to approve a refund or cancellation.

Use Test Rin under Settings > Chat widget to see how Rin would answer before a customer does.

One inbox for chat and email

  • Add the chat widget to your website with one line of code. Customers who leave get your replies by email, and customers signed in to your site never type their email.
  • Forward your support address to Rinhelp and each email becomes a conversation. Replies go out from your own domain.
  • Mine, Open, Rin and Closed views, with assignees, tags, priority and notes only your team sees.
  • Rinhelp emails you when a conversation needs you and you haven’t opened it within 5 minutes. You can turn this off under Settings > Profile.

Your AI agents work beside you

Connect Claude, ChatGPT, Hermes or another AI app that can connect to Rinhelp over MCP, the standard way AI apps use other tools. Sign in from the app, or give it an API key. It works as you, with your role, and never has more access than you do. A webhook wakes it when a conversation is assigned to you or a customer replies.

Nothing moves without a teammate

Refunds, cancellations and anything else that moves money or can’t be undone wait for approval. A teammate approves or rejects it from the conversation.

A help center on your own address

Write articles in sections and publish them at your own rinhelp.com subdomain or your own domain. Rin answers from them as soon as they’re published. Our own docs at docs.rinhelp.com run on a Rinhelp help center, so you can see what yours will look like.

Plans

Free has the full inbox for up to 3 teammates, unlimited AI agents and conversations, and 50 AI replies to try Rin. Pro is $49 a month per workspace with as many teammates as you need and 5,000 AI replies a month. Add top-ups of 5,000 AI replies for $49 that never expire, or remove Rinhelp’s branding for $49 a month. See Plans and billing.