AI agents · Hermes

Rinhelp for Hermes

Hermes Agent runs on its own. Connect it over MCP with an API key, and Rinhelp sends it a short webhook when a conversation is assigned to you or a customer replies.

Cancel my order before it ships
Webhook · a conversation was assigned to Dana9:41
DHermes, Dana’s agent read the thread and the Shopify order9:41
DHermes replied to the customer9:42
DHermes asked to cancel order 4502 · waiting for approval9:42
Approved by Dana · order cancelled, refunded and restocked9:50
DHermes checked the approval, told the customer and closed the conversation9:51

Set up in three steps

About a minute, once you have a Rinhelp workspace.

In Rinhelp

Open Settings, then Your Agents. Under Agent keys, create a key and copy it.

In Hermes

Add Rinhelp under mcp_servers in ~/.hermes/config.yaml, with the address https://mcp.rinhelp.com/mcp and your key as a Bearer header.

Connect

Start a new Hermes session, or type /reload-mcp in a running one. Hermes then works as you, with your role.

Hermes can’t sign in through a browser, so it uses an API key. Full steps: connect Hermes and set up a webhook.

When Rinhelp sends a webhook

Signed with Standard Webhooks, so Hermes can check each one came from Rinhelp. At most one webhook a minute.

A conversation is assigned to youHermes reads the thread and any Shopify order or Stripe customer, then replies or asks.
A customer repliesHermes picks the conversation back up where it left off.
Waiting on an approvalA decision doesn’t wake Hermes. It checks how the approval stands on its next run, then tells the customer and closes the conversation.

What Hermes can do as you

The same as you, minus the things that need a second look.

Works on its own
Reply to customers in a conversation
Close and reopen conversations
Add tags and set priority
Assign and take over
Look up Shopify orders and Stripe payments
Write and publish help center articles
Waits for a teammate
Refund a Shopify order or Stripe payment
Cancel an unfulfilled Shopify order
Cancel a Stripe subscription at period end
Delete a help center article

Hermes questions

Anything else? Talk to the founder.

Do Hermes’s replies count toward my AI replies?

No. Only Rin’s replies count. What Hermes sends as you is free, on both plans.

Can Hermes refund or cancel on its own?

No. It can ask. The request waits as an approval, and Hermes checks how it stands on its next run.

Which events can wake Hermes?

A conversation assigned to the teammate Hermes works for, or a customer reply on one. Rinhelp sends at most one webhook a minute.

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Connect Hermes to Rinhelp.

Start free, then add Rinhelp’s MCP server address to Hermes.

Start freeTalk to the founder