RinhelpLive Chat
Live chat you install with one script tag
Pick color, corner, and greeting. Preview a real answer from your pages. Then paste one script. The panel is hosted, so your theme stays yours.
Hi — ask about shipping, sizing, or returns.
How long does shipping take?
Standard shipping is 3–5 business days. [1]
<script src="https://widget.rinhelp.com/widget.js?key=rhpk_YOUR_PUBLISHABLE_KEY" async></script>Customization
Make it look like it belongs on your site.
- Set the accent color so the launcher matches the rest of the page.
- Choose a corner: bottom-right or bottom-left, depending on what else lives there.
- Write the title, description, and first greeting in your voice.
- Preview the real agent against your indexed sources before anyone else sees it.
No-code install
Three steps from empty site to live chat.
step 01
Index a source
Paste the website the agent should learn from and wait until crawling and indexing finish.
step 02
Style the panel
Pick color, position, title, and greeting. Ask a real question in the live preview.
step 03
Paste the snippet
Copy the generated script tag and drop it on the site. Conversations start landing in the inbox.
Where it runs
If you can paste a script tag, you can run the chat.
A Custom Liquid block, a Webflow embed, or a footer snippet is enough. Connect Shopify from the workspace at /settings/integrations when you want order lookup and refund requests. The script tag is the widget.
Questions
Install questions
How do I add Rinhelp live chat to my website?
Style the widget in the Rinhelp console, copy the generated script tag, and paste it into your site. One asynchronous line is the full install.
Can I customize the chat widget?
Yes. Color, launcher position, title, description, and greeting are all console settings. You can preview the live agent before you publish the snippet.
How do I style and install the widget?
The widget is hosted. Style it in the console and paste one script.
Will the widget break my site’s CSS?
The chat mounts in a shadow root with bundled fonts, so your stylesheet and the widget stay isolated from each other.
How do I connect Shopify?
Custom OAuth at /settings/integrations from the workspace. The storefront widget is still one script tag in a Custom Liquid section. Order lookup and refunds use the connected shop. Page answers still cite indexed pages.
Does live chat stream the answer?
Yes. Replies stream into the panel as they are generated. Citations appear with supported answers. If confidence is too low, the visitor sees a clear fallback instead of a guess.
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