AI does the work. Your team approves anything that can’t be undone.
Rin and your AI agents can look up orders and payments. When one asks to refund or cancel, it waits in the conversation until a teammate decides.
What waits for a teammate
Refunds, cancellations and deleting articles. Everything else, Rin and your AI agents do on their own.
From question to refund
An approval is never a surprise to the customer, or to your team.
Purchase check
The customer gives the receipt number and the email on it. Both must match before Rin shares or acts on an order.
Rin confirms
Rin repeats the exact request back: which order, how much, and why.
Approval in the conversation
The request waits with its facts. Any teammate can approve or reject it.
Done, and logged
The refund or cancel runs in Shopify or Stripe, and the decision stays in the timeline.
Nothing moves until someone does.
There’s no setting that lets an AI refund on its own, and no timeout that approves for you. Every decision has a name on it.
More of Rinhelp
Give Rin the first pass.
Add your website as a knowledge source, install the chat widget, and forward your support email. Rin answers once your first knowledge source is ready.