RinhelpShared Inbox
Every ask in one place. The misses tell you what to write next.
Open the inbox and you see what visitors asked: what the agent cited, what it could not, which threads need a teammate, and which refund requests are waiting for approval.
The inbox
Tuesday’s questions, in one list.
The widget is the visitor’s surface. The inbox is yours. Cited threads confirm the index is working. Unanswered ones name the gap. Handoffs arrive with enough context that a teammate can pick up without replaying the chat from scratch. Refund requests wait here too. Approve, then refundCreate.
Content gaps
Unanswered chats are the list of pages worth writing next.
- When the agent cannot cite a source, the thread is flagged instead of silently failing.
- Those flags are a backlog: refund SLAs, sizing charts, onboarding steps you thought were obvious.
- Write the missing page, re-index, and the next visitor with that question can get a cited answer.
How teams use it
Read, write, hand off.
step 01
Read the asks
Scan questions as they come in. Cited threads confirm coverage. Unanswered ones name the gap.
step 02
Close the gap
Publish the missing page, then re-run the source so the agent can cite it next time.
step 03
Take the handoff
When a dossier lands, a teammate claims the thread and continues the conversation in the widget.
Handoff summary
The next person should not re-read fifty messages.
Rinhelp collects an email and writes a dossier: the problem, what the visitor wanted, what the agent tried, and which pages it retrieved. The thread stays in the inbox until someone picks it up.
Questions
How the inbox actually works
Where do Rinhelp conversations go?
Every live visitor chat lands in the workspace inbox. Teammates with access can open the thread, see citations, and see which messages were unsupported.
Do refund requests show up in the inbox?
Yes, when Shopify is connected. A visitor can request a refund. A teammate opens it in the inbox and approves or rejects. Approve runs Shopify refundCreate. Where-is-my-order is a lookup in the widget.
What is a content gap in Rinhelp?
A content gap is a conversation the indexed pages could not support. The inbox flags those threads so you know which help article, policy, or product page to write next.
What is in a human handoff summary?
The dossier includes the visitor’s email, an optional note, the problem in plain language, what the agent tried, retrieved sources, and why the handoff fired. Teammates can claim the thread and chat live in the widget.
Do I pay for unanswered conversations?
No. A conversation with a handoff does not count as a resolution. One resolution is one conversation with at least one AI reply and no handoff.
What is the inbox for?
It is a shared view of widget conversations, handoff dossiers, and refund requests waiting for approval. The point is to see asks and gaps, then write better source pages.
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