Terms of service

Agreeing to these terms

Using Rinhelp means you agree to these terms. If you sign up for a company, you agree on its behalf.

“Rinhelp”, “we” or “us” means the operator of Rinhelp. Payments for paid plans go through Polar, our merchant of record. These terms cover the Rinhelp app, the chat widget, hosted help centers and rinhelp.com.

Your account

Keep your sign-in safe. You’re responsible for what happens in your workspace.

You need to be old enough to make a contract where you live, and give a real email. The person who creates a workspace is its owner and can add teammates and change roles.

Each teammate is responsible for what they do, and for what the AI agents they connect do as them.

Plans and billing

Free stays free. Pro is $49 a month per workspace, billed monthly. Nothing is charged without you choosing it.

Polar sells Pro, more AI replies and Remove branding to you as the merchant of record. It collects the tax on them, and its terms apply to the payment.

Pro and Remove branding renew each month until you cancel from Settings, under Billing. When you cancel, you keep Pro until the end of the month you’ve paid for.

The 5,000 AI replies that come with Pro don’t roll over to the next month. More AI replies never expire, but they’re only used while your workspace is on Pro.

When AI replies run out, Rin hands new conversations to your team. You’re never charged for more on your behalf. If a payment for Pro fails, your workspace keeps Pro for 21 days while the payment is retried, then moves to Free.

If prices change, we’ll email workspace owners before the new price reaches your next bill. Payments are non-refundable, except where the law says otherwise.

Your data

You own everything in your workspace. You give us permission to store and process it only to run Rinhelp for you.

Your conversations, customers, help center articles and knowledge sources stay yours. You let us host, copy and process them only as needed to run the service, as the Privacy page describes.

You’re responsible for having the right to put your customers’ data into Rinhelp, and for telling them how you use it.

Rin and AI agents

AI can be wrong. Rin answers from your knowledge sources and hands off when unsure, and anything that moves money or can’t be undone waits for a person.

Rin writes replies from the knowledge sources you add. You’re responsible for those knowledge sources being accurate. Rin may still make mistakes, so check what it says about anything important.

Anything that moves money or can’t be undone, like refunds, order cancellations, subscription cancellations and deleting help center articles, needs a teammate’s approval when Rin or an agent asks.

AI agents you connect act as the teammate who connected them, with that teammate’s role. Their providers’ terms apply to them too.

Fair use

Use Rinhelp for real support. No spam, abuse, or anything illegal.

Don’t use Rinhelp to send spam, harass people, break the law, or try to break into Rinhelp or other workspaces. Don’t resell Rinhelp without asking.

If a workspace breaks these rules, we may suspend it. Where we can, we’ll warn you first and explain why.

Other services

Shopify, Stripe and the AI agents you connect have their own terms.

When you connect Shopify, Stripe or an AI agent, you also agree to that service’s terms. Rinhelp isn’t responsible for how those services work.

Availability and support

We work hard to keep Rinhelp running, but there’s no guaranteed uptime yet.

Rinhelp is provided as is, without a formal uptime guarantee.

For support, write to support@rinhelp.com.

Ending

Leave whenever you like, and take your data with you.

You can cancel Pro or ask us to close your workspace at any time. Write to us first if you want a copy of your data. After closing, it’s deleted as the Privacy page describes.

If Rinhelp ever shuts down, we’ll email workspace owners ahead of time and help you take your data with you.

Liability

If something goes wrong, our liability is limited to what you paid in the last 12 months.

To the extent the law allows, Rinhelp isn’t liable for indirect or consequential losses, and its total liability is limited to the amount you paid in the 12 months before the claim.

Changes

Big changes come with notice.

We’ll email workspace owners before a material change to these terms. The date at the top shows the latest version.