Can Rinhelp answer in different languages?
Yes. The support agent is instructed to answer in the user’s language unless they ask otherwise. Factual answers still need support from indexed source content.
What counts as a resolution?
One resolution is one conversation with at least one AI reply and no handoff. A conversation counts at most once, even when Rinhelp sends several replies.
What if my content does not cover the question?
Then Rinhelp returns a clear fallback instead of guessing and offers a handoff to your team. Conversations with a handoff do not count as resolutions.
What happens after the 300 included resolutions?
Additional resolutions cost $0.10 each. You pay once per conversation with at least one AI reply and no handoff, not per message, reply, teammate, or token.
How does the free trial work?
The 14-day trial includes up to 100 resolutions and 500 total messages. After the trial, the usage-based plan starts.
Do I need to replace my current website or docs?
Rinhelp works from the website content you already have. Add a source, let Rinhelp index it, then paste the widget snippet into the site you already have.
Do I have to build anything?
The widget is a hosted chat panel — you style it in the console and install it with one script tag.
Where do the conversations go?
Every chat lands in your inbox. Threads the agent could not answer from your sources are flagged, so you can see what to write next. Refund requests wait there too until a teammate approves.
Can Rinhelp tell a customer where their order is?
Yes, when Shopify is connected. The widget looks up the order in Shopify by order number and email, and returns order name, a closed-set fulfillment status, and tracking (company optional, number, url).
Can Rinhelp refund an order?
A visitor can request a refund. A teammate approves it in the inbox, then Rinhelp calls Shopify refundCreate.
How do I connect Shopify?
Custom OAuth at /settings/integrations. One store per workspace. The chat widget is still one script tag, the same as on Webflow or WordPress.
How is this different from Chatbase or SiteGPT?
Same starting point, different emphasis: an explicit confidence threshold, citations on every supported answer, and an inbox that flags exactly which questions your sources could not carry.
Who is Rinhelp for?
Rinhelp has live handoff in the widget and a shared inbox. It suits teams that want grounded coverage quickly and are willing to shape an early product.
Rinhelp