Can Rinhelp answer in different languages?
Yes. The support agent is instructed to answer in the user’s language unless they ask otherwise. Factual answers still need support from indexed source content.
What counts as a resolution?
A conversation counts as one resolution when it ultimately ends with a grounded, cited answer and the visitor does not ask for more help. An earlier fallback does not disqualify it: if the visitor keeps going and finds what they need, the conversation can still produce one resolution.
What if my content does not cover the question?
Then Rinhelp returns a clear fallback instead of guessing. A conversation that ends unresolved is free. If the visitor continues and Rinhelp later resolves their need, the conversation counts once — never once per message.
What happens after the 300 included resolutions?
Additional resolutions cost $0.10 each. Conversations that end unresolved, errors, greetings, and clarification-only conversations are not charged.
How does the free trial work?
The 14-day trial includes up to 100 resolutions and 500 total messages. No credit card is required. There is no permanent free plan after the trial.
Do I need to replace my current website or docs?
No. Rinhelp works from the website content you already have. Add a source, let Rinhelp index it, then paste the widget snippet into the site you already have.
Do I have to build anything?
No. The widget is a hosted chat panel — you style it in the console and install it with one script tag. There is no front-end code to write.
Where do the conversations go?
Every chat lands in your inbox. Threads the agent could not answer from your sources are flagged, so you can see what to write next.
Can Rinhelp tell a customer where their order is?
No. Order status, tracking, cancellations, and returns processing need order data, and Rinhelp answers only from the pages it has indexed. Order-aware answering is on the roadmap. Today Rinhelp handles the questions that come before the order.
Is there a Shopify app?
Not yet, and you do not need one. Installation is a single script tag in a Custom Liquid section — the same line that works on WooCommerce, Webflow, or anything else that lets you paste HTML.
How is this different from Chatbase or SiteGPT?
Same starting point, different emphasis: an explicit confidence threshold, citations on every supported answer, and an inbox that flags exactly which questions your sources could not carry.
Is Rinhelp ready for a mature support team?
Not yet. Rinhelp has an async human handoff with email follow-up, but no ticketing or SLA. It suits teams that want grounded coverage quickly and are willing to shape an early product.
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