A support agent that answers from your pages, then stops.

What Rinhelp is

You point Rinhelp at a website, index the pages worth answering from, and embed a hosted chat widget. Visitors ask in chat. Supported answers cite the page in their language. When the pages cannot carry the question, the agent stops instead of guessing.

The product is a support surface on a short leash: it reads your site, answers from it, cites it, and stops at the edge of it. Widget + shared inbox, with live handoff in the widget.

Who builds it

Rinhelp is built by Wilbert Liu, an independent product builder. He previously founded and sold Browserhub, Feedbackpaw, and Mumu. Rinhelp is the current product: grounded support for teams that need coverage before they have a support operation.

The design bias is visible in the product. Every supported reply has to earn a confidence threshold. Misses are flagged in the inbox so you can see which page to write next. Conversations with a handoff do not count as resolutions.

Who it is for

Technical founders who want a support surface on the docs they already ship. Small SaaS teams whose docs already cover the repeated questions. eCommerce brands that need sizing, shipping, and returns answers from published pages, in the shopper’s language, plus where-is-my-order and refund requests when Shopify is connected at /settings/integrations.

With Shopify connected, order status comes from a Shopify lookup. A refund request waits for a teammate to approve, then refundCreate runs.

How to start

Create a workspace, add the site you want Rinhelp to learn from, style the chat, and paste one script tag. The 14-day trial does not require a credit card. Pricing, feature pages, and the changelog are public.