Integrations · ShopifyFind, refund and cancel Shopify orders without leaving the conversation.
See the customer’s orders next to the conversation. Rin answers order questions after a purchase check, and refunds and cancellations wait for a teammate to approve.
What Rin and your AI agents can do in Shopify
They look things up on their own. Anything that moves money waits.
Refund an order
Full or part of the amount, back to the original payment.
Waits for a teammate’s approvalCancel an unfulfilled order
With a full refund, and the items restocked.
Waits for a teammate’s approvalConnect in three steps
In Shopify
Make a small app named Rinhelp in your Shopify Dev Dashboard, install it on your shop, and copy its Client ID and secret.
In Rinhelp
Open Settings, then Integrations. In the Shopify section, enter your shop address, Client ID and secret, then choose Connect Shopify.
In the inbox
The customer’s orders appear next to their conversations.
Only an owner can connect Shopify. Step-by-step guide
Shopify questions
Anything else? Talk to the founder.
Which stores does it work with?
Any Shopify store. An owner connects it once with a small app made in your own Shopify account.
What is the purchase check?
Before Rin shares or acts on an order, the customer gives the receipt number and the email on it. Both must match, or Rin hands off.
Can Rin cancel an order that has shipped?
No. Only unfulfilled orders can be cancelled, and every cancel waits for a teammate’s approval.
Which plan do I need?
Shopify works on Free and Pro.
Give Rin the first pass.
Add your website as a knowledge source, install the chat widget, and forward your support email. Rin answers once your first knowledge source is ready.