Install the widget

Configure the visitor-facing chat widget and add one script tag.

The widget is a small chat box for visitors. It loads from widget.rinhelp.com and uses a publishable key to select the workspace configuration.

Add the script

Replace the placeholder with the publishable key from your workspace:

<script src="https://widget.rinhelp.com/widget.js?key=rhpk_YOUR_PUBLISHABLE_KEY" async></script>

Place it on pages where visitors should be able to ask for help. An asynchronous script keeps the page’s initial rendering independent of the widget.

Configure the experience

Set the title, greeting, color, and position in the widget settings. Keep the greeting specific about what the agent knows, such as product setup, billing, or shipping policies.

Test the boundary

Ask one question that your source answers and one that it does not. Supported answers should cite a page. Unsupported questions should get an explicit fallback rather than a confident guess.

Conversations are available to the team in the shared inbox after the widget is live.