Get started
Add your help pages, test an answer, and install chat on your site.
You need a Rinhelp workspace, public help pages, and access to edit your website. Create an account if you have not signed up.
1. Add your help pages
Open Sources in Rinhelp. Paste your website or help center address into Website URL and select Add source.
Rinhelp reads public pages linked on the same website. Wait for it to finish preparing the pages for answers. Open the source to check which pages are ready. See Add or update help pages if pages are missing.
2. Test an answer
Open Widget and ask a question in the preview on the right. Check the answer and open its source link.
Ask another question your pages do not cover. Rinhelp should say it cannot answer instead of guessing. Improve an answer if needed.
3. Install the widget
On Widget, adjust the title, greeting, and appearance, then select Save changes. Select Install on your site, then Copy snippet.
Paste the copied code before the closing </body> tag on the pages where you want chat, then publish your site. See Install the chat widget for an example and troubleshooting.
4. Try a customer conversation
Open your site in a private browser window and ask the widget for a person. Select Talk to a human when offered and submit the requested email and note.
Open Inbox in Rinhelp, select the new Waiting chat, and send a reply. Your reply takes over the conversation. Select Close when you are done.
Chats answered by Rinhelp appear in the team inbox only after the customer requests a person and submits contact details. See Reply to customers for daily inbox work.