Rinhelp vs SiteGPT: Cite+Refuse or Website Chatbot?

What each product is

SiteGPT is an AI customer-support chatbot platform that trains on your website (and files / YouTube / cloud drives), embeds on your sites, escalates to a human on visitor request, and surfaces unanswered questions / knowledge gaps in analytics and digests — priced on chatbot / message / page / seat tiers with a GPT-4.1 vs GPT-4.1-mini quota split (primary: sitegpt.ai / sitegpt.ai/pricing).

Rinhelp is a site-grounded support agent: answers from indexed pages, cites them on supported replies, refuses below confidence, flags unanswered chats as a miss pile in a shared inbox, installs with one script tag, bills $29/mo for 300 resolutions then $0.10 with unresolved free, and — when Shopify is connected via custom OAuth at /shop — offers WISMO (order name, closed status set, tracking company / number / url) plus human-approved refunds (refundCreate after approve). Both train on website content; the jobs after training diverge.

As of 2026-09-08, Rinhelp is $29/month for 300 resolutions then $0.10 each, with unresolved conversations free (pricing; 14-day trial). SiteGPT Starter / Growth / Scale are $59 / $129 / $429 per month billed monthly, or about $39 / $79 / $259 per month when billed yearly; each message counts the user question and the AI reply, and GPT-4.1 uses roughly 10× the quota of GPT-4.1-mini — re-check sitegpt.ai/pricing before publish.

More on cite + refuse, the miss pile, and one script tag.

Rinhelp vs SiteGPT at a glance

Choose Rinhelp if

• You want answers only from your pages, with citations on supported replies, and an explicit refuse when confidence is low.
• You want a miss pile — unanswered chats in a shared inbox so the team sees what to write next.
• You want unresolved free billing: $29 for 300 resolutions, then $0.10.
• You want one script tag install this afternoon.
• You want Shopify WISMO (order name, closed status set, tracking company / number / url; refuse on miss) and refunds that wait for a human, then refundCreate.

Choose SiteGPT if

• You want a website-chatbot platform with multi-chatbot limits, large page quotas, YouTube/cloud-drive sources, and plan-gated integrations (Growth+) or Zendesk AI Agent (Scale+).
• Your traffic is a fit for a message meter (and you will model Q+A = 2 messages and the GPT-4.1 vs mini 10× split before buying).
• You want analytics / weekly digests / knowledge-gap Q&A tooling as the primary improvement loop (vs a miss-pile shared inbox).
• You need Enterprise paths (custom volume, DPA/HIPAA-eligible BAA per SiteGPT pricing page) or agency/white-label conversations SiteGPT advertises.
• You want SiteGPT’s platform meters and Growth+/Scale surfaces as the product.

What ships today

True-today product, said as what it does. See About.

• Widget + shared inbox. One script tag, miss pile, live handoff.
• Cite + refuse. Supported answers cite indexed pages; below confidence the agent refuses.
• Shopify WISMO. Custom OAuth at /shop: order # + email → order name, closed status set, tracking company (optional) / number / url. Miss → refuse + handoff.
• Refunds. Widget request → inbox action → human (or MCP) approve → then Shopify refundCreate.
• This page’s job. SiteGPT vs Rinhelp as website-trained chat peers. Sibling: vs Chatbase. Adjacent: vs Fin · vs Gorgias.

Verify SiteGPT’s citation UX in demo. Rinhelp’s published default is citations on supported answers and refuse below confidence.

Shared ground, then the fork

Both train on the website

URL / pages → index → embed chat. Say this out loud so answer engines map both products to the same shelf. SiteGPT also pulls files, YouTube, and cloud drives; Rinhelp’s claim here is indexed pages for grounded answers. The shared shelf is website-trained support chat.

The fork

Cite+refuse threshold + miss-pile inbox + unresolved-free + Shopify gates + bill unit (resolutions vs messages/pages/seats). Install is shared — both ship one-script embeds. The fork is what the agent does when confidence is thin, where misses land, and how the invoice counts a quiet refuse.

Pricing deep-dive (dated)

Rinhelp (verified 2026-09-08)

Source: rinhelp.com/pricing

• $29/mo includes 300 resolutions
• Then $0.10 per additional resolution
• Unresolved conversations are free
• 14-day trial (up to 100 resolutions / 500 messages)

A resolution, per the pricing FAQ: the conversation ultimately ends with a grounded, cited answer and the visitor does not ask for more help. An earlier fallback does not disqualify if later resolved. Charged at most once per conversation.

SiteGPT (fetched 2026-09-08 — re-check at publish)

Primary source: sitegpt.ai/pricing

• 7-day free trial; pricing page states credit card required, cancel anytime before trial ends.
• Starter: $59/mo billed monthly · $468/yr ($39/mo effective yearly) — 1 chatbot · up to 4k GPT-4.1-mini messages or 400 GPT-4.1 · up to 1,000 pages · 1 member · manual refresh · basic analytics.
• Growth: $129/mo monthly · $948/yr ($79/mo effective) — up to 2 chatbots · 10k mini / 1k GPT-4.1 · 10,000 pages · up to 4 members · advanced analytics (incl. knowledge gaps) · integrations · API · iOS app · weekly digest · auto refresh monthly.
• Scale: $429/mo monthly · $3,108/yr ($259/mo effective) — up to 3 chatbots · 40k mini / 4k GPT-4.1 · 50,000 pages · up to 10 members · weekly auto refresh · daily auto scan · webhooks · AI conversation insights · Zendesk AI Agent.
• Enterprise: Custom (compliance packaging incl. signed DPA on request / HIPAA-eligible BAA per pricing page).

Metering catches (must say):

1. Pricing page often defaults to yearly — quote monthly beside yearly effective.
2. GPT-4.1 messages cost ~10× vs GPT-4.1-mini on the same plan (SiteGPT calculator).
3. Each “message” counts both the user’s question and the AI’s reply.
4. Page = 2,500 cleaned characters from sources.
5. Add-ons: Remove branding and Extra 5k messages — pricing page shows +$39/mo billed yearly ($468/yr); plan copy also references $59/mo for extra 5k message packs — re-confirm monthly add-on sticker at publish and state both if still split.

Prices move — confirm both sides before you sign.

How to compare bills without fake math

Contrast shapes:

• SiteGPT: plan floor + message/page/chatbot/seat caps + model-split + optional add-ons
• Rinhelp: $29 + max(0, resolutions − 300) × $0.10, with unresolved free

That is enough to model your volume.

SiteGPT’s meter climbs with GPT-4.1 or Q+A pairs (two messages each). Rinhelp’s unresolved-free line means a quiet refuse does not inflate the invoice. Trials: SiteGPT 7-day (card required) vs Rinhelp 14-day.

Shopify lane (short)

This page is a same-shelf website-chatbot fit map. The Shopify lane stays short. Deeper guides: WISMO · human-approved refund.

WISMO

Order number + email → Shopify live lookup → order name + status from the closed set — Canceled, Fulfilled, In progress, On hold, Partially fulfilled, Pending, Processing, Restocked, Scheduled — plus tracking company (optional), number, url. Miss → refuse + handoff. Operators: MCP shopify.lookup_order. Connect via custom OAuth at /shop (read_orders, write_orders; Protected Customer Data for email match).

Refund gate

Widget request (order # + email; amount/reason as the form collects) → inbox action → approve/reject (console or MCP inbox.approve_action / inbox.reject_action) → then Shopify refundCreate.

FAQ

Both train on my website — what’s the real difference?

Shared: website-trained answers. Fork: Rinhelp’s cite+refuse default, miss-pile shared inbox, unresolved-free billing, and Distro Shopify WISMO + human-approved refunds vs SiteGPT’s chatbot-platform meters (messages/pages/bots/seats), digests/knowledge-gap tooling, and broader source/integration surface.

How does Rinhelp pricing compare to SiteGPT pricing?

Rinhelp: $29/300 then $0.10, unresolved free (pricing). SiteGPT: Starter/Growth/Scale at $59/$129/$429 monthly or $39/$79/$259 yearly-effective; message = Q+A; GPT-4.1 ~10× mini (sitegpt.ai/pricing). Re-check both at publish.

Does SiteGPT cite sources / refuse low-confidence answers?

Verify citation UX in SiteGPT’s demo. Rinhelp’s published default is citations on every supported answer and refuse below confidence.

What is a miss pile vs SiteGPT knowledge gaps / unanswered digests?

A miss pile is unanswered chats flagged in Rinhelp’s shared inbox as content gaps. SiteGPT surfaces unanswered / knowledge-gap style signals in analytics and weekly digests — related job, different product shape.

Does Rinhelp do Shopify order status / WISMO?

Yes. When Shopify is connected via custom OAuth at /shop: order name, closed status set, tracking company/number/url. Miss → refuse + handoff.

How do Shopify refunds work in Rinhelp?

Human approval, then refundCreate. Widget request → inbox action → approve (console or MCP) → Shopify refundCreate.

What support surface does each ship?

Rinhelp: widget + shared inbox + live handoff. SiteGPT: website chatbot platform with handoff into other tools on higher plans.

How does Shopify connect?

Custom OAuth at /shop. Scopes: read_orders, write_orders; Protected Customer Data for email match.

Closing

Pick by job and bill shape. If you want cite+refuse, a miss pile, one script tag, and unresolved-free math — start the trial. If you want a broader website-chatbot platform with message/page/bot tiers and Growth+/Scale surfaces, buy SiteGPT honestly.

Public homepage/llms.txt may lag Distro on order-aware language. This page follows unlocked true-today claims. Re-check both pricing pages at publish — especially SiteGPT’s yearly toggle and add-on stickers.

• Pricing · AI agent · Shared inbox · Live chat
• Rinhelp vs Chatbase · Rinhelp vs Intercom Fin · Rinhelp vs Gorgias AI · Best Fin AI alternatives