RinhelpContact
Email is the door. There is no phone queue.
Rinhelp is a small software product. Customer, press, and privacy questions all go to the same inbox. We read it. We do not operate a public walk-in office or a published support phone line.
Write to us
Email hello@rinhelp.com for product questions, billing, press, partnership, and privacy requests. Include the workspace URL or account email when you have one so we can find the right thread. We reply in English.
This address is for operators of Rinhelp — founders and teams using the product. Visitors chatting on a customer’s widget should use that site’s own contact path, or the widget handoff, not this inbox. Mixing those two streams would dump stranger questions into a mailbox that cannot see the customer’s sources.
What to expect
There is no chatbot in front of this mailbox and no ticket portal. A human reads the message. If you are reporting a broken crawl, a billing mismatch, or a privacy request, say so in the first sentence. Those get handled before general product questions.
We do not publish a phone number. A voice line would imply a live support desk that Rinhelp does not staff. If email is the wrong medium for a legal deadline, say so in the subject and we will say whether we can meet it.
Public channels
Product updates land on the changelog. Short notes go to https://x.com/RinhelpHQ (@RinhelpHQ) and https://www.youtube.com/@RinhelpHQ. Those are broadcast channels, not a substitute for email when you need an account-specific answer.
For a first look at the product, start at https://rinhelp.com/signup. Pricing is at https://rinhelp.com/pricing. This contact page is for reaching the people who run Rinhelp, not for installing the widget.