Connect Shopify and handle refunds

Look up orders and review refund requests in your inbox.

Connect one Shopify store to a Rinhelp workspace. The connection lets your team look up order status and tracking, and lets visitors or teammates request refunds that a teammate approves in the shared inbox.

Connect your store

Before you begin, have the store’s myshopify.com domain and permission to install an app.

1. Open Shop in the workspace sidebar.
2. Enter the store domain in myshopify domain, such as your-store.myshopify.com.
3. Select Connect Shopify.
4. Complete Shopify’s authorization screen.
5. Return to Rinhelp and check for Shopify is connected.

If a store is already connected, the button says Reconnect. A workspace can connect only one store at a time.

Look up an order

The order lookup needs the customer-facing order number and the email address on the order. It returns the order’s status and tracking information. It does not change the order.

Handle a refund

Create a request, then review it before approving:

1. Select Request refund in the inbox and enter Order number, Email on the order, and, if needed, Amount (optional) and Reason (optional).
2. Select Send to inbox.
3. Open the new refund request in the inbox and check Amount, Status, Reason, and Requested by.
4. Choose Approve and refund to send the refund to Shopify, or Reject to close the request without refunding the order.

If the status is executing, do not approve again. Select Check Shopify status first because the first request may have reached Shopify even if Rinhelp has not received a clear result.

For the terminal and AI-client versions of these actions, see the tools reference. For the rest of the inbox, see Reply to customers.