Add or update help pages

Add a public website, check its pages, and refresh outdated answers.

Add the pages that explain your product, policies, and common questions. Visitors must be able to read them without signing in.

Add your website

1. Open Sources in Rinhelp.
2. Paste your website or help center address into Website URL.
3. Select Add source.
4. Wait for Rinhelp to read and prepare the pages.
5. Select the new row to see the pages it found.

Index coverage shows how many discovered pages are ready to use. A page marked indexed is ready for answers.

Ask a test question and open the answer’s source link to check the result.

Update an answer

1. Correct or add the information on your public website.
2. Return to Sources and add the same website address again.
3. Wait for the updated pages to be ready.
4. Test the customer question again in Widget.

Put the answer under a clear heading. Include any limits or exceptions alongside it so customers get the full answer.

Find a missing page

Rinhelp follows links on the same website domain and checks its sitemap, the site’s list of page addresses.

• Open the missing page in a private browser window to check that it needs no login.
• Link to it from a page Rinhelp can already find, or include it in the sitemap.
• If it is on another domain or subdomain, add that website separately.

After fixing the issue, add the website again and check the page list.