Rinhelp vs My AskAI (2026): Cite+Refuse or Credits?

What each product is

My AskAI is a conversation-credit AI customer-service agent that sits beside major helpdesks (Zendesk, Intercom, Gorgias, Freshdesk, HubSpot) or runs via the My AskAI widget. As of 2026-09-10 on myaskai.com/pricing + the Aug 25, 2026 pricing explainer: Pro $199 (1,000 credits, $0.12 overage) → Scale $499 (2,000 credits, $0.10) → Enterprise $999 ($0.10 from the first credit); annual ~33% off base; 30-day free trial. Credits meter AI replies, not resolutions — helpdesk chat = 2 AI replies per credit; email = 1 then 0.5; widget = 1 credit per 1-hour session. “I don’t know,” escalations, and small talk still bill per their explainer. Optional meters (tagging, tools, tasks, translation) stack on top. Shopify connect via App Store / dashboard for product/page/customer/order data + order-status tasks/tools.

Rinhelp is a shared-inbox support agent that answers from indexed pages, cites them, refuses below confidence, flags unanswered chats as a miss pile, installs with one script tag, bills $29/mo for 300 resolutions then $0.10 with unresolved free, and — when Shopify is connected via custom OAuth — offers WISMO (locked fields) plus human-approved refunds (refundCreate only after approve). Same shopping moment; different jobs.

Sources: Rinhelp pricing; My AskAI pricing + explainer. Deeper: cite + refuse · miss pile · one script tag.

Rinhelp vs My AskAI at a glance

Prices checked 2026-09-10. Re-check at publish — prefer myaskai.com/pricing + explainer over lone App Store stickers.

Choose Rinhelp if

• You want a predictable low floor: $29 for 300 resolutions, then $0.10; unresolved free.
• You want answers only from your pages, with citations, and an explicit refuse when confidence is low.
• You want a miss pile (unanswered chats flagged as content gaps) in a shared inbox — and you don’t want refuse paths to inflate the bill.
• You want one script tag install this afternoon — not a helpdesk-integration + credit-plan sizing project.
• You want constrained Shopify WISMO (locked statuses + tracking lines) and refunds that stop for a human before money moves.
• Your job is page-grounded FAQ deflection + content-gap loop, not conversation-credit deflection layered on Zendesk / Intercom / Gorgias.

Stay on My AskAI if

• You want AI in front of / inside the helpdesk you already run (Zendesk, Intercom, Gorgias, Freshdesk, HubSpot) and will size Pro / Scale credits against that volume.
• You prefer conversation/ticket credit economics (~$0.10–$0.12 overage; annual ~33% off base) — and your volume fills the $199 / $499 floor so the unit rate beats Fin.
• You want My AskAI’s Shopify App Store connect for product/page sync, customer/order lookups, and tasks/tools (refunds / cancellations / address changes as they market).
• You want Scale / Enterprise extras (branding removal on Scale, multi-agent/brands, SOC 2 report access, custom dev / Slack SLA / invoiced billing).
• Your team is fine paying for AI replies that escalate or say “I don’t know,” in exchange for a low per-credit rate and helpdesk sit-beside — plus suite breadth (multi-helpdesk sync, tagging/insights meters, multi-language marketing) as the primary story.

Honest job split

Two products, two jobs. Pick by the work you are hiring — not by a fake scorecard.

My AskAI’s job: Be the conversation-credit deflection layer — AI replies inside / beside the helpdesk (or widget), credits for AI work whether resolved or not, optional Shopify App unlock + tasks/tools for ecommerce actions. Buy My AskAI when that deflection layer is the job.

Rinhelp’s job: Be the site-grounded support agent — cite pages or refuse, land misses in a miss pile, bill resolutions with unresolved free, one script tag, and (when Shopify connected) locked WISMO + human-approved refunds. Buy Rinhelp when that agent is the job.

Jobs can sit beside each other — keep My AskAI (or another helpdesk AI layer) for ticket deflection; evaluate Rinhelp’s widget for cite+refuse on the public site. Soft “add alongside if jobs differ.” Wider aisle: best Fin AI alternatives.

Pricing deep-dive (dated, sourced)

Rinhelp (verified 2026-09-10)

Source: rinhelp.com/pricing

• $29/mo includes 300 resolutions
• Then $0.10 per additional resolution
• Unresolved conversations are free
• No per-seat pricing
• 14-day trial (up to 100 resolutions and 500 total messages; no credit card)

A resolution, per the pricing FAQ: the conversation ultimately ends with a grounded, cited answer and the visitor does not ask for more help. An earlier fallback does not disqualify if later resolved. Charged at most once per conversation.

My AskAI (fetched 2026-09-10 — re-check at publish)

Primary sources: myaskai.com/pricing · my-askai-pricing-explained-2026 (updated Aug 25, 2026) · usage costs · exceeding limits / Flex.

My AskAI billing notes (attribute; don’t invent):

• Not resolution-based — credits bill whether or not the issue resolved (pricing explainer TL;DR + FAQ).
• Channel rules: helpdesk chat = 0.5 per AI reply (2 replies = 1 credit); email = first reply 1 then 0.5; widget = 1 credit per 1-hour session.
• What still bills: Escalations, “I don’t know,” small talk. Welcome presets and handover summary messages do not.
• Flex: Continues past included credits; billed next invoice; cannot disable Flex (exceeding limits). Pause-agent toggle exists; no automated hard spend cap.
• Add-ons: Tagging $0.05/ticket; tools $0.02/reply when used; tasks $0.02/step; translation $0.05/ticket; image $0.02/reply when used.
• Trial: 30 days, no card; agent stops after trial if not upgraded.
• Shopify path: Upgrades for connected stores go through App Store admin (Shopify KB); API replies >1,500 chars may bill $0.02 as a tool. Prefer primary $199 / $499 / $999 over lone App Store stickers that can lag.

Aligned with the My AskAI card (#2) on best Fin AI alternatives — refresh both if primary moves.

How to compare bills without fake math

Contrast shapes, not invented invoices:

• My AskAI: Pro_or_Scale(+overage×rate)[+addons] — credits meter AI reply work, including failed / escalate paths
• Rinhelp: $29 + max(0, resolutions − 300) × $0.10, unresolved free

Low-volume catch (same as the Fin-alts card): at ~200 conversations/mo the $199 Pro floor ≈ $1/conversation — Fin-like unit with fewer suite features. Once volume fills Pro / Scale, My AskAI’s $0.10–$0.12 undercuts Fin’s $0.99/outcome on raw unit — attribute their framing. Core fork: refuse / escalate paths still meter on My AskAI; Rinhelp leaves unresolved free.

Grounding + miss pile

This is the Rinhelp differentiator. Keep it fair to My AskAI.

Cite + refuse

Every supported Rinhelp reply links to the page it came from. Below confidence → clear fallback, not a guess. See cite + refuse and why support bots should refuse. Product page: AI agent.

Miss pile

Unanswered / flagged threads land in the shared inbox so the team sees what to write next; unresolved stays free. More: miss pile · what is a support miss pile.

On My AskAI: it trains on help centers, docs, Drive/Notion, Shopify content; supports guidance / custom answers / self-learning; escalates with context when it can’t resolve. Attribute vendor resolution-rate marketing if you use it — I will not invent. The contrast is Rinhelp’s published cite+refuse + miss-pile + unresolved-free story vs My AskAI’s conversation-credit helpdesk-deflection story.

Shopify lane (short)

This page’s hero is the job split + credit-vs-resolution investigation. The Shopify lane stays short — and both products unlock order paths. Deeper: WISMO · human-approved refunds · how to add AI support to Shopify.

WISMO (Rinhelp, when connected)

Order number + email → live lookup → order name + status from the closed set (Canceled | Fulfilled | In progress | On hold | Partially fulfilled | Pending | Processing | Restocked | Scheduled) + tracking company (optional) / number / url. Miss → refuse + handoff. MCP shopify.lookup_order. Connect via custom OAuth at /shop.

Refund gate (Rinhelp)

Widget request → inbox → human approve/reject (console or MCP) → then Shopify refundCreate. Money moves after a person (or authorized MCP agent) says yes.

My AskAI Shopify (fair)

App Store / dashboard connect syncs pages, products, and customer data. The order-status task collects order ID + email and returns order number, date, price, items, tracking links, and status-page URL (Shopify KB). Tasks/tools are marketed for address changes, refunds, and cancellations — attribute; don’t invent depth. Tool replies >1,500 chars may bill $0.02.

Rinhelp’s shape: custom OAuth + locked WISMO fields + human refund gate. My AskAI’s shape: App Store connect + broader order/task surface inside the deflection agent. Pick by shape.

FAQ

Is Rinhelp a My AskAI alternative?

Yes, for a narrow job. Rinhelp is an alternative if you want site-grounded cite+refuse coverage, a miss pile, one script-tag install, and predictable unresolved-free pricing — not if you need My AskAI’s conversation-credit helpdesk deflection layer + App Store Shopify tasks. Fit alternative, not feature-parity clone. Multi-option shopping: best Fin AI alternatives.

How does My AskAI pricing and conversation credits work?

Pro $199/1,000 then $0.12; Scale $499/2,000 then $0.10; Enterprise $999 + $0.10 from first; ~33% annual off base. Channel rules: chat 2 replies/credit; email 1 then 0.5; widget 1-hour session. Re-check myaskai.com/pricing at publish.

Do I pay My AskAI when the AI can’t answer?

Yes, for the AI reply work. Billing is per conversation/ticket credit, not per resolution. Escalations and “I don’t know” still count per their pricing explainer; welcome presets and handover summaries do not.

How does Rinhelp pricing compare to My AskAI?

Rinhelp: $29/300 then $0.10, unresolved free (rinhelp.com/pricing). My AskAI: $199+ floor + credits that meter AI work including failed paths. Compare shapes, not invented conversation counts.

Does Rinhelp cite sources and refuse?

Yes. Supported answers cite indexed pages; below confidence Rinhelp refuses / falls back; misses flag in the shared inbox (AI agent).

Does Rinhelp do Shopify order status / WISMO?

Yes — when Shopify is connected via custom OAuth at /shop: order # + email → order name, locked status label, tracking company/number/url; miss → refuse + handoff. Details: Shopify WISMO.

Does My AskAI do Shopify order status?

Yes — when connected via App Store / dashboard: order-status task returns order details, tracking links, status-page URL (Shopify KB). Tasks marketed for refunds / cancellations / address changes — attribute; don’t invent.

Does Rinhelp auto-refund?

A human (or authorized MCP agent) must approve in the inbox before Shopify refundCreate runs. Money does not move on the widget alone. More: human-approved refunds.

When should I choose Rinhelp vs My AskAI?

Rinhelp for cite+refuse + miss pile + unresolved-free + locked Shopify gates. My AskAI for conversation-credit helpdesk deflection + App Store Shopify unlock at $199+ floors. See the Choose-if / Stay-on blocks above.

Should I stay on My AskAI?

Yes if helpdesk sit-beside + credit economics that fill your plan + Shopify App tasks/tools is the product you want.

Can I use both?

Jobs can sit beside each other — helpdesk deflection layer vs site-grounded agent. Evaluate by job.

Where are other Fin / price alternatives?

→ best Fin AI alternatives (Rinhelp, My AskAI, eesel, Chatbase, Tidio, Chatwoot, Crisp).

Over to you

Pick by job. Cite+refuse + miss pile + unresolved free → Rinhelp. Conversation credits in front of your helpdesk (+ Shopify App unlock) → My AskAI. Still browsing peers → best Fin AI alternatives. Adjacent jobs when the shelf is different: vs Intercom Fin · vs Gorgias AI · vs Chatbase · vs SiteGPT · vs CustomGPT · vs Crisp.

If the Rinhelp job fits: start a trial · pricing · about · AI agent · shared inbox · live chat / one script tag. Soft ask only — install the script, model your real volume against credit floors vs unresolved-free resolutions, decide.