Rinhelp
Start free trial
All updates

Look up Shopify order status from the widget

On connected Shopify stores, visitors can ask about an order in the widget and get status from Shopify.

  • area

    Widget

  • shipped

    August 31, 2026

  • changes

    03

  1. 01

    Added

    Visitors provide an order number and email to look up the order.

  2. 02

    Added

    Supported lookups return the order name, a closed status, and tracking company, number, and URL when Shopify has them.

  3. 03

    Added

    When the lookup cannot answer, the widget refuses and can hand off to your team.

More updates

WidgetApprove Shopify refunds before they runAug 31ConsoleOperate Rinhelp from MCP or the CLIAug 28

Start with the support questions your website can already answer.

Add your site, style the chat, and paste one line into your page. By the end of the afternoon you will know what your content already answers — and, from the flagged conversations, exactly what it is missing.

Start free trial