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Keep support going over brand email

When a visitor leaves the widget, teammates can reply from your brand address. Inbound customer email can get a cited answer or land in Inbox.

  • area

    Workspace

  • shipped

    September 03, 2026

  • changes

    03

  1. 01

    Added

    Teammates can send missed replies by email from your brand mailbox.

  2. 02

    Added

    Inbound customer email can receive a cited answer grounded in your sources.

  3. 03

    Added

    Threads that need a human land in Inbox for your team.

More updates

WidgetAdd a header image to your widgetSep 07ConsoleInbox opens on the work queueAug 31

Start with the support questions your website can already answer.

Add your site, style the chat, and paste one line into your page. By the end of the afternoon you will know what your content already answers — and, from the flagged conversations, exactly what it is missing.

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