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Inbox opens on the work queue

Inbox defaults to queued and live threads so teammates see what needs attention. Closed threads sit behind an explicit Closed filter.

  • area

    Console

  • shipped

    August 31, 2026

  • changes

    02

  1. 01

    Changed

    The default Inbox view shows queued and live work only.

  2. 02

    Added

    Closed threads are available behind an explicit Closed filter.

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Add your site, style the chat, and paste one line into your page. By the end of the afternoon you will know what your content already answers — and, from the flagged conversations, exactly what it is missing.

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