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Async handoff when the agent cannot answer

Visitors can ask for a human when the widget cannot answer. Your team gets the conversation context in Inbox.

  • area

    Widget

  • shipped

    August 26, 2026

  • changes

    03

  1. 01

    Added

    Visitors can choose Talk to a human, Keep trying, or Not now.

  2. 02

    Added

    The handoff collects an email and optional note.

  3. 03

    Added

    Inbox marks the conversation Needs human and includes a dossier.

note

Handoff is async. The widget does not promise an instant human reply.

More updates

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Start with the support questions your website can already answer.

Add your site, style the chat, and paste one line into your page. By the end of the afternoon you will know what your content already answers — and, from the flagged conversations, exactly what it is missing.

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