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Teammates can chat live after a handoff

After a visitor leaves an email and optional note, a teammate can claim the thread and continue the conversation live in the widget. If the visitor leaves, email still works.

  • area

    Widget

  • shipped

    August 27, 2026

  • changes

    03

  1. 01

    Added

    Teammates can claim a handed-off thread and chat with the visitor live in the widget.

  2. 02

    Added

    The visitor still provides an email and optional note when they ask for a human.

  3. 03

    Added

    If the visitor leaves the widget, the teammate can keep the conversation going by email.

More updates

ConsoleOperate Rinhelp from MCP or the CLIAug 28WidgetAsync handoff when the agent cannot answerAug 26

Start with the support questions your website can already answer.

Add your site, style the chat, and paste one line into your page. By the end of the afternoon you will know what your content already answers — and, from the flagged conversations, exactly what it is missing.

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