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Changelog

Product updates, shipped in the open.

New capabilities for your support team, workspace, and customer-facing widget.

September 2026

Sep 11

Product docs live at /docs

Operator and integrator documentation is available at rinhelp.com/docs.

Crawls respect robots policy

Site crawls follow the robots rules published for your site.

Sep 10

Configure brand email in the console

Set up and verify the brand mailbox your workspace uses for outbound and inbound support email.

Sep 07

Add a header image to your widget

Upload a header image in the studio, and the widget shows it to visitors.

Sep 03

Keep support going over brand email

When a visitor leaves the widget, teammates can reply from your brand address. Inbound customer email can get a cited answer or land in Inbox.

August 2026

Aug 31

Inbox opens on the work queue

Inbox defaults to queued and live threads so teammates see what needs attention. Closed threads sit behind an explicit Closed filter.

Start with the support questions your website can already answer.

Add your site, style the chat, and paste one line into your page. By the end of the afternoon you will know what your content already answers — and, from the flagged conversations, exactly what it is missing.

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