Customers hear when their refund goes through
When your team approves a refund or cancellation, the customer now gets a message about it, written by Rin in their own language.
Before you decide
When Rin asks your team to approve a refund or cancellation, it also writes what the customer will be told. The approval shows it under If approved, the customer gets, so you know what goes out before you decide.
When you approve
Approving sends that message from you, by email if the customer has left the chat widget. If the customer hasn’t been told, for example after you reject a request, the approval says The customer hasn’t heard about this yet. Reply to them in the conversation. until someone replies.
A refund that went through stays done even if its message can’t be sent.