Files in conversations
Files that customers email you now show inside their message, in the inbox and in the chat widget.
Instead of a line saying an email had attachments, the files now sit inside the message. Images show as thumbnails you can open, and other files show their name, type and size, ready to download. Rin sees their names too.
Only your team, your AI agents and the conversation’s customer can open a file, and it’s deleted with its message. Imported conversations bring their files with them.