NewInbox

Saved replies

Write an answer once and drop it into any reply or note by typing /.

ENElena Novak10:24 AMHi, my order #1057 still says processing. Will it ship this week?
Order delayedHi Elena, sorry for the wait! Your order is running a few days behind and ships by Friday.
Refund on its wayHi Elena, your refund is on its way. It shows on your statement within 5 to 10 business days.
Return labelHi Elena, here’s a prepaid return label. Pack the item in its box and drop it at any post office.
ReplyNoteTo Elena Novak
/
Enter for a new line · ⌘Enter to sendSend
Typing / in the reply box to pick a saved reply.

Write them once

Add saved replies under Settings > Saved replies, with a Name and its Text. Every teammate can add and use them.

Use them anywhere

In a reply or note, type / and pick one from the list. Write {{customer.first_name}}, {{customer.name}}, {{teammate.first_name}} or {{teammate.name}} in its text, and the names fill in as it goes in. Add a fallback for when a name is missing, like {{customer.first_name | default: "there"}}.

Rin never uses saved replies.