Move from Kustomer to Rinhelp
By Wilbert Liu, founder of Rinhelp · Facts checked · Markdown for AI agents
Kustomer conversations, messages, notes and customers move to Rinhelp. Kustomer’s search only reaches records updated in the last two years, so anything older needs its separate archive search.
| Conversations | Time to read them from Kustomer |
|---|---|
| 1,000 | about 2 minutes |
| 10,000 | about 20 minutes |
Limit used: 1,000 requests a minute (Enterprise plan, API key), about 2 per conversation. Rinhelp takes up to 3,000 conversations a minute.
Free. Importing never emails your customers, never runs Rin and never counts toward a plan.
Needs a person. A Kustomer admin creates an API key for your AI agent. They can also switch single MCP tools on or off to decide what it sees.
Paste one prompt
Connect your AI agent to Rinhelp first, then paste the prompt for the app you use. It reads this page’s Markdown and follows Rinhelp’s steps.
Turn on the read-only Kustomer MCP server, connect it with Rinhelp, then follow https://rinhelp.com/migrate/kustomer.md. Bring over my recent Kustomer conversations with their notes, and copy articles from my public help center.
Import every Kustomer conversation into Rinhelp with an API key, following https://rinhelp.com/migrate/kustomer.md. Find conversations through customer search with queryContext set to conversation, and use archive search for anything not updated in two years. On Enterprise the key allows 1,000 requests a minute across all API traffic.
Their words and ours
| In Kustomer | In Rinhelp |
|---|---|
| Conversation | Conversation |
| Message | Message |
| Note | Note |
| Customer | Customer |
What stays behind
- Workflows and rules
- Queues and routing
- Reports
- Klass objects
Kustomer facts that shape the move
Kustomer API keys get 300 requests a minute on legacy Professional, 500 on legacy Business, 1,000 on Enterprise and 2,000 on Ultimate. Source, checked .
The limit is counted over 60 seconds across all API traffic on your Kustomer account. Source, checked .
Teammates working in the Kustomer app have their own limit of 1,000 requests a minute. Source, checked .
Search only finds records updated in the last two years; older conversations need the archive search. Source, checked .
Conversations are found through the customer search call with queryContext set to conversation. Source, checked .
Kustomer’s official MCP server gives read access to customers, conversations, companies and notes. Source, checked .
An admin can switch individual MCP tools on or off to control what the AI sees. Source, checked .
Questions
Will Kustomer conversations older than two years come across?
Yes, but not through normal search, which only sees records updated in the last two years. Your AI agent reaches older ones with Kustomer’s archive search.
Will the import slow Kustomer down for my team?
Teammates in the app have their own 1,000-a-minute limit, separate from the API key’s. The import only uses the API side.
Can I limit what the Kustomer MCP server shows my AI agent?
Yes. A Kustomer admin can switch each MCP tool on or off, and the server only reads, never writes.