Move from Richpanel to Rinhelp
By Wilbert Liu, founder of Rinhelp · Facts checked · Markdown for AI agents
Richpanel conversations, with private notes and attachment links, come over its Enterprise-only API or its official MCP. No call lists every ticket, so the AI agent fetches conversations one customer at a time by email or phone.
| Conversations | Time to read them from Richpanel |
|---|---|
| 1,000 | about 17 minutes |
| 10,000 | about 3 hours |
Limit used: 60 requests a minute (MCP, shared by your whole company), about 1 per conversation. Rinhelp takes up to 3,000 conversations a minute.
Free. Importing never emails your customers, never runs Rin and never counts toward a plan.
Needs a person. The API needs Richpanel’s Enterprise plan and an API key from “Settings” → “Integrations” → “API Keys”. Give the AI agent a list of your customers’ emails or phone numbers to look up.
Paste one prompt
Connect your AI agent to Rinhelp first, then paste the prompt for the app you use. It reads this page’s Markdown and follows Rinhelp’s steps.
Connect Richpanel’s official MCP at mcp.richpanel.com and follow https://rinhelp.com/migrate/richpanel.md to read my conversations into Rinhelp. Only read: don’t close tickets or send replies, and remember its 60 requests a minute are shared by everyone on my team.
Follow https://rinhelp.com/migrate/richpanel.md to copy my full Richpanel history. Send my API key in the x-richpanel-key header to https://api.richpanel.com/v1/, fetch conversations for each customer email or phone in the list I give you, keep comments with public: false as notes, and look up tag names from their IDs.
Their words and ours
| In Richpanel | In Rinhelp |
|---|---|
| Ticket | Conversation |
| Comments | Message |
| Private notes | Note |
| User (Agent) | Teammate |
| Tags | Tag |
What stays behind
- Automations and workflows
- Order and Shopify integrations
- Reports
- Returns and subscriptions
Richpanel facts that shape the move
Richpanel’s developer API is available only on the Enterprise plan. Source, checked .
Richpanel’s API takes an API key in the x-richpanel-key request header. Source, checked .
Richpanel fetches conversations only by a customer’s email address or phone number, with no call that lists every ticket. Source, checked .
A Richpanel conversation keeps its messages as a list of comments, and comments marked public: false are private notes. Source, checked .
Richpanel gives tags as IDs, not names, so the AI agent looks up each name. Source, checked .
Richpanel attachments are file links inside the conversation. Source, checked .
Richpanel’s official MCP at mcp.richpanel.com signs in with OAuth. Source, checked .
Richpanel’s MCP allows 60 requests a minute per company, shared by every connection. Source, checked .
Richpanel’s MCP can also reply to and close conversations, so tell your AI agent to read only. Source, checked .
Questions
I’m not on Richpanel Enterprise. Can I still move?
Possibly, through Richpanel’s official MCP, which signs in with OAuth instead of an API key. Richpanel doesn’t say which plans include it, and it allows 60 requests a minute for your whole company, so a long history takes a while.
Why does the AI agent need a customer list from Richpanel?
Richpanel has no call that lists every ticket. It finds conversations by a customer’s email or phone, so the AI agent looks up each customer in turn.
Will my Richpanel tags keep their names?
Yes. Richpanel returns tag IDs, so the AI agent looks up each name and adds the same tags in Rinhelp.