Move from Zoho Desk to Rinhelp
By Wilbert Liu, founder of Rinhelp · Facts checked · Markdown for AI agents
Zoho Desk tickets with their threads move to Rinhelp, and articles come from your public help center. Zoho publishes no per-minute limit; it hands out daily API credits by edition instead, so a large history can take more than a day.
| Conversations | Time to read them from Zoho Desk |
|---|---|
| 1,000 | no per-minute limit to time it by |
| 10,000 | no per-minute limit to time it by |
Limit used: no per-minute number (no per-minute limit, daily credits), about 2 per conversation. Rinhelp takes up to 3,000 conversations a minute.
Free. Importing never emails your customers, never runs Rin and never counts toward a plan.
Needs a person. Someone in Zoho Desk sets up an OAuth token for your AI agent. Tell it your edition, since that decides both the daily credits and how many requests can run at once.
Paste one prompt
Connect your AI agent to Rinhelp first, then paste the prompt for the app you use. It reads this page’s Markdown and follows Rinhelp’s steps.
I haven’t found an official Zoho Desk MCP server, so read https://rinhelp.com/migrate/zoho-desk.md and copy the articles from my public Zoho Desk help center into Rinhelp. Then tell me which of my tickets would need a full import from a coding agent.
Follow https://rinhelp.com/migrate/zoho-desk.md to move my full Zoho Desk history with an OAuth token. Keep requests under my edition’s concurrency cap and watch the credits left for the day. If they run out, stop and pick up after the 24-hour reset in our data center’s timezone.
Their words and ours
| In Zoho Desk | In Rinhelp |
|---|---|
| Ticket | Conversation |
| Thread | Message |
| Contact | Customer |
| Agent | Teammate |
| Article | Article |
What stays behind
- Workflow rules
- SLAs
- Blueprints
- Reports
Zoho Desk facts that shape the move
Zoho Desk limits API use by daily credits, not by requests per minute. Source, checked .
Credits reset every 24 hours in your data center’s timezone. Source, checked .
Daily credits go by edition: Free 5,000, Standard 50,000 plus 250 per seat, Professional 75,000 plus 500 per seat, Enterprise 100,000 plus 1,000 per seat. Source, checked .
Heavier calls cost more than one credit, so you get fewer calls a day than the credit total. Source, checked .
Only so many requests may run at once: 5 on Free, 10 on Standard, 15 on Professional and 25 on Enterprise. Source, checked .
Zoho Desk calls use an OAuth token, and ticket history returns 1 to 50 entries per call. Source, checked .
Questions
Will Zoho Desk’s daily API credits run out mid-move?
Zoho publishes no per-minute number, so the pace is set by your daily credits. Professional starts at 75,000 a day plus 500 per seat, and heavier calls cost more than one.
Why did the import stop partway through the day?
Your Zoho Desk credits most likely ran out. They come back 24 hours later in your data center’s timezone, and your AI agent picks up where it stopped.
Can my AI agent run many Zoho Desk requests in parallel?
Only up to your edition’s cap: 5 at once on Free, 10 on Standard, 15 on Professional and 25 on Enterprise.