Changelog
NewChat widget

Open the chat widget from your own buttons

Any button or link on your website can now open the chat widget, or start a conversation that goes straight to your team.

Brindle TeaShopWholesaleJournal

For cafés and shops

Pour our teas at your counter

Loose-leaf tea by the kilo, with menu cards and a brewing session for your staff.

Talk to salesSee prices
SenchaRooibosAssam
BBrindle Tea
B
Brindle Tea

Hi, how can we help? The team will reply here.

We run two cafés. Could we see your wholesale prices?

Get replies by email if you leaveyou@example.comSave

Passed to the team

Ask a question…
Powered by Rinhelp
A “Talk to sales” button on your website opens a conversation with your team.

Open it from anywhere

Call Rinhelp('open') from a button or link on your website, and the chat widget opens just as if the customer clicked the chat button. A click that comes before the chat widget has loaded waits for it, then opens it.

Straight to your team

Rinhelp('open', { team: true }) starts a conversation that goes straight to your team, which suits a “Talk to sales” button. Rin stays out of it, so it uses none of your AI replies. The customer sees “Hi, how can we help? The team will reply here.”, and after their first message the chat widget asks for their email.

Smaller fixes

  • Rinhelp now emails you when a conversation needs you and you haven’t opened it within a minute, instead of 5 minutes. Your AI agents wake up on the same timer.
  • Owners and their AI agents can change a teammate’s role without an approval. Make owner and Make teammate on Settings > Team no longer show a lock.
  • When a save fails because of a field the form doesn’t show, like a missing Shopify client secret, the problem now shows as a note instead of nothing happening.
  • The Ask Rin box in the chat widget’s Help looks like the other cards.
  • A conversation can no longer end up assigned to a teammate who was being removed at that moment.