Changelog
NewSettings

Put a face to your replies

Teammates can now add a photo, and customers see it beside their replies in the chat widget instead of an initial.

BBrindle Tea

Hi Ana

How can we help?

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A new tin is on its way. Keep the cracked one.Maya · 2m
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MayaBrindle Tea

My tin arrived cracked

Rin

Sorry about that! I’ve passed this to the team.

Maya joined the chat

Maya

Hi Ana, so sorry!

A new tin is on its way. Keep the cracked one.

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Teammates’ photos on Home and beside their replies in the chat widget.

Add a photo under Settings > Profile, in Photo. It takes a PNG, JPEG or WebP up to 2 MB and shows as a square. Customers see it in the chat widget’s greeting, on Home, in Messages and beside your replies, and your team sees it across the inbox. Replies from your AI agents show your photo too.

The chat widget’s image and teammates’ photos also lost the thin white edge they could show on dark colors.